McAfee MSA-3400-SWGI Installation Guide - Page 54

System configuration, System maintenance, Anti-virus automatic updating, Monitor | Status, Settings

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Troubleshooting FAQ I connected the appliance to the network but I cannot connect to it with my browser. In explicit proxy mode, make sure you have connected the LAN1 adapter to your network. LAN2 is for administration only, and needs to connect directly to a laptop or computer. My network has two appliances but I can log on to only one If you have installed a appliance, or recently used the Restore Configuration option, two or more appliances on your network might have the same default IP addresses. To make sure all appliances have unique IP addresses, you can use: • The Setup Wizard. • The network settings. • The Configuration Console. System configuration This section discusses system configuration issues. I set up different rules for inbound and outbound traffic. When I receive email messages or browse outside websites, the Outbound rule is triggered instead of the Inbound rule. Make sure that the IP address of the firewall is included in the list of outside networks. Connections from the outside may appear to the appliance as though they were coming from the firewall. System maintenance This section discusses system maintenance issues. The appliance does not accept the HotFix file. Do not unzip the HotFix file before uploading it to the appliance. The appliance accepts the original file as you received it - with a .TGZ extension. How can I control the size of the appliance's log files? The appliance stores its log files in a text-like (XML) format in a partition (/log) on its internal disk. By default, the logs are purged every few days. The appliance issues warnings when its areas are nearing full, typically at 75% and 90%. • To find the percentage usage of the logging partition, select Monitor | Status in the navigation pane. Click Settings to adjust the indicator colors. • To purge the log, select Configure | Logging, Alerting and SNMP in the navigation pane, then under Channel settings, select the XML tab. • To adjust the warning levels, select Monitor | Resources in the navigation pane, then select Disk usage. Anti-virus automatic updating This section discusses issues with anti-virus automatic updating. 54 McAfee Email and Web Security Appliance 5.5 Installation Guide

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I connected the appliance to the network but I cannot connect to it with my browser.
In explicit proxy mode, make sure you have connected the LAN1 adapter to your network. LAN2
is for administration only, and needs to connect directly to a laptop or computer.
My network has two appliances but I can log on to only one
If you have installed a appliance, or recently used the Restore Configuration option, two or
more appliances on your network might have the same default IP addresses.
To make sure all appliances have unique IP addresses, you can use:
•
The Setup Wizard.
•
The network settings.
•
The Configuration Console.
System configuration
This section discusses system configuration issues.
I set up different rules for inbound and outbound traffic. When I receive email
messages or browse outside websites, the Outbound rule is triggered instead of the
Inbound rule.
Make sure that the IP address of the firewall is included in the list of outside networks.
Connections from the outside may appear to the appliance as though they were coming from
the firewall.
System maintenance
This section discusses system maintenance issues.
The appliance does not accept the HotFix file.
Do not unzip the HotFix file before uploading it to the appliance. The appliance accepts the
original file as you received it — with a .TGZ extension.
How can I control the size of the appliance’s log files?
The appliance stores its log files in a text-like (XML) format in a partition (/log) on its internal
disk. By default, the logs are purged every few days. The appliance issues warnings when its
areas are nearing full, typically at 75% and 90%.
•
To find the percentage usage of the logging partition, select
Monitor | Status
in the
navigation pane. Click
Settings
to adjust the indicator colors.
•
To purge the log, select
Configure | Logging, Alerting and SNMP
in the navigation
pane, then under
Channel settings
, select the
XML
tab.
•
To adjust the warning levels, select
Monitor | Resources
in the navigation pane, then
select
Disk usage
.
Anti-virus automatic updating
This section discusses issues with anti-virus automatic updating.
Troubleshooting
FAQ
McAfee Email and Web Security Appliance 5.5 Installation Guide
54