Panasonic KXTG6411 Expand Digital Phone - Multi Language - Page 47

For assistance, please visit, Answering system KX-TG6421 series: Problem, Cause/solution

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Useful Information Answering system (KX-TG6421 series: page 3) Problem The unit does not record new messages. I cannot operate the answering system. I cannot operate the answering system remotely. While recording a greeting message or listening to messages, the unit rings and the operation stops. Cause/solution L The answering system is turned off. Turn it on (page 31). L The message memory is full. Erase unnecessary messages (page 32). L The recording time is set to "Greeting only". Change the setting (page 36). L If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the unit's number of rings setting or contact your service provider/telephone company (page 35). L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 33). L Press each key firmly. L The answering system is turned off. Turn it on (page 35). L You are using a rotary/pulse telephone. Try again using a touch-tone phone. L A call is being received. Answer the call and try again later. For assistance, please visit http://www.panasonic.com/help 47

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Useful Information
47
For assistance, please visit http://www.panasonic.com/help
Answering system (KX-TG6421 series: page 3)
Problem
Cause/solution
The unit does not record
new messages.
L
The answering system is turned off. Turn it on
(page 31).
L
The message memory is full. Erase unnecessary
messages (page 32).
L
The recording time is set to
“
Greeting only
”
.
Change the setting (page 36).
L
If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 35).
I cannot operate the
answering system.
L
Someone is using the unit. Wait for the other user
to finish.
L
A caller is leaving a message. Wait for the caller
to finish.
L
The handset is too far from the base unit. Move
closer.
I cannot operate the
answering system
remotely.
L
You are entering the wrong remote access code.
If you forgot the remote access code, store a new
remote access code (page 33).
L
Press each key firmly.
L
The answering system is turned off. Turn it on
(page 35).
L
You are using a rotary/pulse telephone. Try again
using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings
and the operation stops.
L
A call is being received. Answer the call and try
again later.