Ricoh Aficio MP C3000 Security Guide - Page 177

Program Dest., Restrict Adding of User Destina, tions, Restrict, Use of Destinations, Extended,

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Page 177 highlights

Troubleshooting Condition Cause Solution Cannot connect to the ScanRouter delivery software. The ScanRouter delivery soft- Update to the latest version of ware may not be supported by the ScanRouter delivery soft- the machine. ware. Cannot access the machine us- ScanRouter EX Professional V2 does not support user authening ScanRouter EX Profes- tication. sional V2. Cannot log off when using the The original has not been copying or scanner functions. scanned completely. When the original has been scanned completely, press [q], remove the original, and then log off. [Program Dest.] does not appear on the fax or scanner screen for specifying destinations. [Restrict Adding of User Destinations] is set to [Off] in [Restrict Use of Destinations] in [Extended Security], so only the user administrator can register destinations in the address book. Registration must be done by the user administrator. Stored files do not appear. User authentication may have Re-enable user authentication, been disabled while [All Users] and then enable [All Users] for is not specified. the files that did not appear. For details about enabling [All Users], see p.87 "Specifying Access Permission for Stored Files". 7 Destinations specified using User authentication may have Re-enable user authentication, the machine do not appear. been disabled while [All Users] and then enable [All Users] for is not specified. the destinations that did not appear. For details about enabling [All Users], see p.104 "Protecting the Address Book". Cannot print when user authentication has been specified. User authentication may not be specified in the printer driver. Specify user authentication in the printer driver. For details, see the printer driver Help. If you try to interrupt a job while copying or scanning, an authentication screen appears. With this machine, you can log off while copying or scanning. If you try to interrupt copying or scanning after logging off, an authentication screen appears. Only the user who executed a copying or scanning job can interrupt it.Wait until the job has completed or consult an administrator or the user who executed the job. After you execute [Encrypt Ad- The hard disk may be faulty. dress Book] the [Exit] message The file may be corrupt. does not appear. Contact your service representative. 168

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Troubleshooting
168
7
Cannot connect to the Scan-
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press
[
q
]
, remove the original, and
then log off.
[
Program Dest.
]
does not ap-
pear on the fax or scanner
screen for specifying destina-
tions.
[
Restrict Adding of User Destina-
tions
]
is set to
[
Off
]
in
[
Restrict
Use of Destinations
]
in
[
Extended
Security
]
, so only the user ad-
ministrator can register desti-
nations in the address book.
Registration must be done by
the user administrator.
Stored files do not appear.
User authentication may have
been disabled while
[
All Users
]
is not specified.
Re-enable user authentication,
and then enable
[
All Users
]
for
the files that did not appear.
For details about enabling
[
All
Users
]
, see p.87 “Specifying
Access Permission for Stored
Files”.
Destinations specified using
the machine do not appear.
User authentication may have
been disabled while
[
All Users
]
is not specified.
Re-enable user authentication,
and then enable
[
All Users
]
for
the destinations that did not
appear.
For details about enabling
[
All
Users
]
, see p.104 “Protecting
the Address Book”.
Cannot print when user au-
thentication has been speci-
fied.
User authentication may not
be specified in the printer
driver.
Specify user authentication in
the printer driver.
For details, see the printer
driver Help.
If you try to interrupt a job
while copying or scanning, an
authentication screen ap-
pears.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
Only the user who executed a
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
After you execute
[
Encrypt Ad-
dress Book
]
the
[
Exit
]
message
does not appear.
The hard disk may be faulty.
The file may be corrupt.
Contact your service repre-
sentative.
Condition
Cause
Solution