Samsung NE58F9500SS/AA User Manual Ver.1.0 (English, French) - Page 68

Possible Cause

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PROBLEM Food does not broil properly. The oven temperature is too hot or too cold. Scratches or abrasions on cooktop surface. Brown streaks or specks. Areas of discoloration with metallic sheen. The oven will not self-clean. "Crackling" or "popping" sound. Excessive smoking during a selfcleaning cycle. The oven door will not open after a self-cleaning cycle. Oven not clean after a self-cleaning cycle. POSSIBLE CAUSE The oven controls have been set incorrectly. The rack has not been properly positioned. Cookware not suited for broiling. In some areas the power (voltage) may be low. The oven sensor needs to be adjusted. SOLUTION • Press BROIL. • See the broiling recommendation guide on page 45. • Use suitable cookware. • Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 45. • See the section on adjusting the thermostat on page 50. The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms was • To avoid scratches, use the recommended used on the cooktop or there were cleaning procedures. Make sure cookware coarse particles (eg. salt or sand) bottoms are clean before use, and use present between the cookware cookware with smooth bottoms. and the surface of the cooktop. Cookware has been slid across the cooktop surface. Boilovers have been cooked onto • Use the blade scraper to remove soil. the surface. • See the section on care and cleaning of the glass cooktop on page 59. Mineral deposits from water and • Remove using a ceramic-glass cooktop food have been left on the surface cleaning cream. of the cooktop. • Use cookware with clean, dry bottoms. The oven temperature is too high • Allow the range to cool and reset the to set a self-clean operation. controls. The oven controls have been set • See the section on self-cleaning on page incorrectly. 55. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. There is excessive soiling in the • Press OVEN OFF. Open the windows oven. to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven is too hot. • Allow the oven to cool. The oven controls were not set correctly. The oven was heavily soiled. • See the section on self-cleaning on page 55. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to be self-cleaned again or for a longer period of time. 67_ troubleshooting 130513 (IB_Better)NE58F9500SS_DG68-00499A_EN.indd 67 13/05/2013 08:36:35

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67
_ troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Food does not broil
properly.
The oven controls have been set
incorrectly.
• Press
BROIL
.
The rack has not been properly
positioned.
• See the broiling recommendation guide on
page 45.
Cookware not suited for broiling.
• Use suitable cookware.
In some areas the power (voltage)
may be low.
• Preheat the broil element for 10 minutes.
• See the broiling recommendation guide on
page 45.
The oven
temperature is too
hot or too cold.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 50.
Scratches or
abrasions on
cooktop surface.
The cooktop is being cleaned
improperly.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms was
used on the cooktop or there were
coarse particles (eg. salt or sand)
present between the cookware
and the surface of the cooktop.
• To avoid scratches, use the recommended
cleaning procedures. Make sure cookware
bottoms are clean before use, and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
• Use the blade scraper to remove soil.
• See the section on care and cleaning of
the glass cooktop on page 59.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
The oven will not
self-clean.
The oven temperature is too high
to set a self-clean operation.
• Allow the range to cool and reset the
controls.
The oven controls have been set
incorrectly.
• See the section on self-cleaning on page
55.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a radiant surface element is on.
“Crackling” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive smoking
during a self-
cleaning cycle.
There is excessive soiling in the
oven.
• Press
OVEN OFF
. Open the windows
to rid the room of smoke. Wait until the
self-cleaning cycle is cancelled. Wipe up
the excessive soil and reset the oven for
self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot.
• Allow the oven to cool.
Oven not clean
after a self-cleaning
cycle.
The oven controls were not set
correctly.
• See the section on self-cleaning on page
55.
The oven was heavily soiled.
• Wipe up heavy spillovers before starting
the self-cleaning cycle. Heavily soiled
ovens may need to be self-cleaned again
or for a longer period of time.
130513 (IB_Better)NE58F9500SS_DG68-00499A_EN.indd
67
13/05/2013
08:36:35