Samsung NX58K3310SS/AA User Manual - Page 25

English 25, Problem, Possible cause, Action

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Surface burner Problem Possible cause Action All burners do not light. The power cord is not plugged into the electrical outlet. Make sure the electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or a circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. A surface burners do not light. The control knob is not Push in the control knob and turn it set properly. to the LITE position. The burner caps are not in place. The burner base is misaligned. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. A surface burner clicks during operation. The control knob has been left in the LITE position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. The burners do not burn evenly. The surface burner components and caps are not assembled correctly and level. See page 21. The surface burners are Clean the surface burner dirty. components. (See page 21.) Problem Very large or yellow surface burner flames. Possible cause The wrong burner orifice is installed. The surface burners light but oven burners do not light. The oven door lock is turned on. The Gas Pressure Regulator shut off switch is in the off position. Action Check the burner orifice size and contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off. Call a qualified service technician. Oven Problem Possible cause The oven control beeps and displays an information code. There may be a malfunction. See the "Information codes" chart on page 27. Very large or yellow oven burner flames. The oven burner air adjustment shutters need to be adjusted. The gas supply is not properly connected or turned on. Action Press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds, and then reconnect the power. If this does not solve the problem, call for service. Call for a qualified service technician. See the Installation Instructions that came with your range. Troubleshooting English 25

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English 25
Troubleshooting
Problem
Possible cause
Action
Very large or
yellow surface
burner flames.
The wrong burner
orifice is installed.
Check the burner orifice size and
contact your installer if you have
the wrong orifice (LP gas instead of
natural gas or natural gas instead of
LP gas).
The surface
burners light
but oven
burners do not
light.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open and
press the
START/SET
button for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Gas Pressure
Regulator shut off
switch is in the off
position.
Call a qualified service technician.
Oven
Problem
Possible cause
Action
The oven control
beeps and displays
an information
code.
There may be a
malfunction. See the
"Information codes" chart
on page
27
.
Press the
OFF/CLEAR
button and restart
the oven.
If the problem persists, disconnect
all power to the range for at least
30 seconds, and then reconnect the power.
If this does not solve the problem, call for
service.
Very large or
yellow oven
burner flames.
The oven burner air
adjustment shutters need
to be adjusted.
Call for a qualified service technician.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions that came
with your range.
Surface burner
Problem
Possible cause
Action
All burners do
not light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or a
circuit breaker may
have tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions that
came with your range.
A surface
burners do not
light.
The control knob is not
set properly.
Push in the control knob and turn it
to the LITE position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner
head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has
been left in the LITE
position.
After the burner lights, turn the
control knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do
not burn evenly.
The surface burner
components and caps
are not assembled
correctly and level.
See page
21
.
The surface burners are
dirty.
Clean the surface burner
components. (See page
21
.)