Samsung NX58K3310SS/AA User Manual - Page 27

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Others Problem The product is not level. The display goes blank. Food does not bake or roast properly in the oven. Possible cause Action The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven. Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.) The kitchen cabinets are not properly aligned and make the range appear to be not level. Ensure that cabinets are square and provide sufficient room for installation. The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged. Replace the fuse or reset the circuit breaker. The wrong cooking mode is See page 15. selected. The oven racks have not been positioned properly for the foods being cooked. See page 16. Incorrect cookware or cookware of improper size is being used. See page 12. The oven thermostat needs See page 19. adjustment. There is aluminum foil on the racks and/or oven bottom. Remove the foil. The clock or timers are not See page 11. set correctly. Problem Food does not broil properly in the oven. Possible cause The oven controls are not set properly. The oven door was not closed during broiling. The rack has not been properly positioned. See page 15. Action See page 15. See the broiling guide page on 16. Information codes Code symbol Meaning Check the oven sensor. Oven overheating. Check the PBA NTC Sensor. Check the PBA NTC Sensor. Solution 1. Press the OFF/CLEAR button, and then restart the oven. 2. If the problem persists, disconnect all power to the range for at least 30 seconds, and then then reconnect the power. Check the PCB signals. Check the contol panel pads ** If these solutions do not solve the problem, contact a local Samsung service center 1-800-SAMSUNG (1-800-726-7864). English 27 Troubleshooting

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English 27
Troubleshooting
Problem
Possible cause
Action
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page
15
.
The oven door was not
closed during broiling.
See page
15
.
The rack has not been
properly positioned.
See the broiling guide page on
16
.
Information codes
Code symbol
Meaning
Solution
Check the oven sensor.
1.
Press the
OFF/CLEAR
button, and then
restart the oven.
2.
If the problem persists, disconnect
all power to the range for at least 30
seconds, and then then reconnect the
power.
Oven overheating.
Check the PBA NTC Sensor.
Check the PBA NTC Sensor.
Check the PCB signals.
Check the contol panel pads
** If these solutions do not solve the problem, contact a local Samsung service center
1-800-SAMSUNG (1-800-726-7864).
Others
Problem
Possible cause
Action
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the floor is level, strong, and
stable. If the floor sags or slopes, contact
a carpenter.
Check and level the range. (See the
Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square and
provide sufficient room for installation.
The display goes
blank.
The electrical outlet Ground
Fault Interrupter (GFI or
GFCI) has been tripped and
needs to be reset.
Your digital control has
been damaged.
Replace the fuse or reset the circuit
breaker.
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode is
selected.
See page
15
.
The oven racks have not
been positioned properly
for the foods being cooked.
See page
16
.
Incorrect cookware or
cookware of improper size
is being used.
See page
12
.
The oven thermostat needs
adjustment.
See page
19
.
There is aluminum foil
on the racks and/or oven
bottom.
Remove the foil.
The clock or timers are not
set correctly.
See page
11
.