Samsung SL-K4350LX User Manual Ver.1.0 (English) - Page 236

Solving other problems Condition The machine prints, but the text is wrong, garbled, or incomplete. Pages print, but they are blank. Possible cause The machine cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. If you are in a DOS environment, the font setting for your machine may be set incorrectly. The toner cartridge is defective or out of toner. The file may have blank pages. Some parts, such as the controller or the board, may be defective. Suggested solutions Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and back on again. Change the language setting. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. Check the file to ensure that it does not contain blank pages. Contact a service representative. Condition The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Possible cause Incompatibility between the PDF file and the Acrobat products. Suggested solutions Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The print quality of photos is not good. Images are not clear. Before printing, the machine emits vapor near the output tray. The machine does not print special- sized paper, such as billing paper. If the PDF file do not include the font or do have the object which is set on Interactive mode. The resolution of the photo is very low. Using damp paper can cause vapor during printing. Paper size and paper size setting do not match. Try printing a job from Printer Driver. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. This is not a problem. Just keep printing. Try a fresh ream of paper. Set the correct paper size in the Custom Paper List in the Paper tab in the Printing Preferences (see "Paper Options" on page 70). 9. Troubleshooting 236