Samsung WA476DSHASU/A1 Trouble Shooting Guide User Manual Ver.1.0 (English, Fr - Page 16

No Key Operation, Will Not Drain, Wrong Water Temperature, Noisy and/or Vibration/Walking, Buttons

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TROUBLE SHOOTING WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS No Key Operation • Option and Function buttons respond differently according to each cycle. • Child Lock is being activated. To exit, hold down Spin level key and soil level key simultaneously until it sends out a beeping sound. • When "End" illuminates on the display, only Power button works. Press Power button and make new cycle selections. Will Not Drain • Check for any kink on the drain hose. If any, straight it out. • Check for any restriction in the drain hose. • Close the door and press the Start/Pause Button. For safety reasons, the washer does not tumble or spin with the door open. • When it is freezing outside, check if it is frozen inside the drain hose. • Check if the water level signal input is correct. Go to Board Input Test Mode. • Go to Quick Test Mode and do Drain Pump Test. • Check if there is any twist in the hose (the one between Tub and Drain Pump). • Check if it reads AC 120V at the pump when a spin cycle is selected. • Read the winding resistance of the pump motor. (14.2±7% Ohms) • Check the pump at Pin #3 of CN6 and pin #7 of CN4 on PCB. It should read AC 110~120V. (Refer to PCB Connector Check) Wrong Water Temperature • Check if both of the water taps are fully open. • If the water heater is located far from the washer, screw out the hot water tap and let its water pass until you get hot water. • Too Hot/Too Cold: Reduced amount of water is supplied while PCB controls the influx to regulate the actual temperature of the water in the tub. This may appear to be significantly hotter/colder than expected. • Check if the temperature selection is correct. • Disconnect inlet hoses from the Water Valve and remove any residue in the inlet screens. Noisy and/or Vibration/Walking • Check if the washer is leveled and the lock nuts are tightened up on the bottom plate. • Check if all of the shipping bolts and spacers are removed from the back panel. • Check if load is big enough and there is no unbalance.If there is not enough load, put in a few towels to balance it. • Check if the motor is fastened enough. • Remove various trouble contributors (such as dust coat on the floor). Buttons do not Respond • Option and Function buttons respond differently according to each cycle. • Child Lock feature has been selected. To disable feature press and hold Temp and Spin simultaneously until a beep is heard. • When display shows "End", only the Power button will function. Press Power and make new cycle selections. 16 [Technical information]WA484DSHA_03051B_EN.indd 16 2012-06-25 �� 11:12:02

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16
TROUBLE DIAGNOSIS
No Key Operation
•
Option and Function buttons respond differently according to each cycle.
•
Child Lock is being activated. To exit, hold down Spin level key and soil level key simultaneously until it sends
out a beeping sound.
•
When “End“ illuminates on the display, only Power button works. Press Power button and make new cycle
selections.
Will Not Drain
•
Check for any kink on the drain hose. If any, straight it out.
•
Check for any restriction in the drain hose.
•
Close the door and press the Start/Pause Button. For safety reasons, the washer does not tumble or spin with
the door open.
•
When it is freezing outside, check if it is frozen inside the drain hose.
•
Check if the water level signal input is correct. Go to Board Input Test Mode.
•
Go to Quick Test Mode and do Drain Pump Test.
•
Check if there is any twist in the hose (the one between Tub and Drain Pump).
•
Check if it reads AC 120V at the pump when a spin cycle is selected.
•
Read the winding resistance of the pump motor. (14.2±7% Ohms)
•
Check the pump at Pin #3 of CN6 and pin #7 of CN4 on PCB. It should read AC 110~120V. (Refer to PCB
Connector Check)
Wrong Water Temperature
•
Check if both of the water taps are fully open.
•
If the water heater is located far from the washer, screw out the hot water tap and let its water pass until you
get hot water.
•
Too Hot/Too Cold: Reduced amount of water is supplied while PCB controls the influx to regulate the actual
temperature of the water in the tub. This may appear to be significantly hotter/colder than expected.
•
Check if the temperature selection is correct.
•
Disconnect inlet hoses from the Water Valve and remove any residue in the inlet screens.
Noisy and/or Vibration/Walking
•
Check if the washer is leveled and the lock nuts are tightened up on the bottom plate.
•
Check if all of the shipping bolts and spacers are removed from the back panel.
•
Check if load is big enough and there is no unbalance.If there is not enough load, put in a few towels to balance it.
•
Check if the motor is fastened enough.
•
Remove various trouble contributors (such as dust coat on the floor).
Buttons do not Respond
•
Option and Function buttons respond differently according to each cycle.
•
Child Lock feature has been selected. To disable feature press and hold Temp and Spin simultaneously until a
beep is heard.
•
When display shows“End”, only the Power button will function. Press Power and make new cycle selections.
TROUBLE SHOOTING
To avoid risk of electrical shock, personal injury or death; disconnect power to washer
before servicing, unless testing requires power.
WARNING
[Technical information]WA484DSHA_03051B_EN.indd
16
2012-06-25
�� 11:12:02