Sony PCV-E201 User Guide - Page 67
Calling SOS
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Getting Help 59 Calling SOS The SOS application enables you to exchange information with a Sony Customer Support Representative (CSR) using your modem and telephone handsets Here's a summary of how it works: O Type your name and a description of the problem in the SOS window • Dial the SOS hotline with a click of the mouse • Specify the access level for the CSR O The CSR resolves the problem Before using SOS, make sure the computer is connected to a phone line and phone as described in "Connecting the Phone Line and Phone" on page 20.* To place a call to SOS 1 From the Start menu, select Help Center/Step4 Call SOS/Sony Online Support. 2 In the SOS window, type your name, phone number, and a description of the problem. 3 - Remove the phone from the receiver, and then click the Call SOS button. * If you do not have a phone line connected to your computer, you can call SOS by dialing 1-888-4SONYPC (1-888-476-6972)