Sony PEG-TG50 Troubleshooting Q&A - Page 18
Performing initial checks, Checking your computer
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Performing initial checks B Is the memory space of your CLIÉ handheld sufficient? Delete any unnecessary data and perform the HotSync® operation once again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name. Checking your computer B Is the operating system on your computer compliant? The following is the operating systems that are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 98 Second Edition • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgrade versions of operating systems are not supported. B If you are using Windows 2000 Professional or Windows XP, log in as an "Administrator." B Is the USB cable of the cradle connected to your computer? B Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. B Is the Local USB check box in the menu (displayed by clicking the HotSync icon selected? If not, select the Local USB check box. B Is the USB port active? Check that the USB port works normally by connecting another USB device such as a USB mouse. B When using terminal extension products for laptops such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer. 18