Sony PEG-TJ37 Troubleshooting Q&A - Page 19

Desktop for CLIÉ, HotSync, Manager, Verifying your computer

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Troubleshooting I cannot perform a local HotSync® operation (continued) B Is your CLIÉ handheld properly connected with the plug adapter and the USB cable? B Is there sufficient memory space in your CLIÉ handheld? Delete any unnecessary data/files and then perform the HotSync® operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name. Verifying your computer B Is Palm™ Desktop for CLIÉ installed? B Is the operating system on your computer compatible? The following operating systems are compatible with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgraded versions of the operating systems listed above are also not supported. B If you are using Windows 2000 Professional or Windows XP, log in as an "Administrator". B Is the USB cable properly connected to your computer? B Is (HotSync) displayed in the task tray (Notification area) at the bottom right of your computer window? If not, click [Start], select [Programs] ([All Programs] for Windows XP)[Sony Handheld], and click [HotSync Manager] to start HotSync Manager. B Is [Local USB] in the shortcut menu selected? (You can display this by clicking (HotSync) in the task tray (Notification area) at the bottom right of your computer window.) If not, select [Local USB]. Continued on next page 19

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19
Troubleshooting
B
Is your CLIÉ handheld properly connected with the plug adapter and the
USB cable?
B
Is there sufficient memory space in your CLIÉ handheld?
Delete any unnecessary data/files and then perform the HotSync
®
operation
again.
B
Are you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
B
Is
Palm
™
Desktop for CLIÉ
installed?
B
Is the operating system on your computer compatible?
The following operating systems are compatible with your CLIÉ handheld.
Operating systems other than the following are not supported.
•
Microsoft Windows 2000 Professional
•
Microsoft Windows Me
•
Microsoft Windows XP
Note
Upgraded versions of the operating systems listed above are also not supported.
B
If you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator”.
B
Is the USB cable properly connected to your computer?
B
Is
(HotSync) displayed in the task tray (Notification area) at the bottom
right of your computer window?
If not, click [Start], select [Programs] ([All Programs] for Windows XP)-
[Sony Handheld], and click [HotSync Manager] to start
HotSync
Manager
.
B
Is [Local USB] in the shortcut menu selected? (You can display this by
clicking
(HotSync) in the task tray (Notification area) at the bottom
right of your computer window.)
If not, select [Local USB].
I cannot perform a local HotSync
®
operation (continued)
Continued on next page
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