Sony PEG-TJ37 Troubleshooting Q&A - Page 5

HotSync, Desktop for CLIÉ, HotSync Manager, Symptoms

Page 5 highlights

Symptoms Page My CLIÉ handheld does not activate the right feature when I Page 17 tap a button or screen icon I cannot display the menu when I tap (Menu) Page 17 I forgot my password I forgot my password and my CLIÉ handheld is locked Page 18 I forgot my password and my CLIÉ handheld is not locked HotSync® problems I cannot perform a local HotSync® operation I cannot start the HotSync® operation by tapping (HotSync) on the HotSync screen I cannot cancel the HotSync® operation It takes a long time to complete the HotSync® operation Page 18 Page 18 Page 20 Page 21 Page 21 Data cannot be synchronized with some applications I cannot back up some data using the HotSync® operation Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu Page 21 Page 22 Page 23 HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window If you still cannot perform the HotSync® operation I cannot perform a HotSync® operation via a modem I cannot perform a HotSync® operation via a wireless LAN (for PEG-TJ37 only) I cannot perform the IR HotSync® operation Page 23 Page 23 Page 24 Page 26 Page 26 I cannot beam data Verify the following first Page 27 An error message is displayed indicating insufficient memory Page 28 when I receive data/files via beaming Continued on next page 5

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5
Symptoms
Page
My CLIÉ handheld does not activate the right feature when I
tap a button or screen icon
Page 17
I cannot display the menu when I tap
(Menu)
Page 17
I forgot my password
I forgot my password and my CLIÉ handheld is locked
Page 18
I forgot my password and my CLIÉ handheld is not locked
Page 18
HotSync
®
problems
I cannot perform a local HotSync
®
operation
Page 18
I cannot start the HotSync
®
operation by tapping
(HotSync) on the
HotSync
screen
Page 20
I cannot cancel the HotSync
®
operation
Page 21
It takes a long time to complete the HotSync
®
operation
Page 21
Data cannot be synchronized with some applications
Page 21
I cannot back up some data using the HotSync
®
operation
Page 22
Palm
Desktop for CLIÉ
does not start or cannot be
selected from the menu
Page 23
HotSync Manager
does not start.
(HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 23
If you still cannot perform the HotSync
®
operation
Page 23
I cannot perform a HotSync
®
operation via a modem
Page 24
I cannot perform a HotSync
®
operation via a wireless LAN
(for PEG-TJ37 only)
Page 26
I cannot perform the IR HotSync
®
operation
Page 26
I cannot beam data
Verify the following first
Page 27
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 28
Continued on next page
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