Toshiba BDX3300KU User Guide - Page 44

44 Troubleshooting & Maintenance Problem: Solution: The unit cannot read Blu-ray Disc™/DVD/CD Dew condensation may form inside the unit. Do not use this unit for at least a few hours until its inside gets dry. Wipe the dirt off the disc or replace the disc. Angle does not switch The angle cannot be switched for Blu-ray Disc™/DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. Playback does not start when the title Check the settings in the Parental menu. is selected The password for rating level has been forgotten If you forget your password, you need to go to the Security setup menu to reset and input a new password. For more information, see "Security" on page 39). Cannot connect to the network Check that the LAN cable connection is properly made. Turn on the modem or broadband router. Check that the broadband router and/or modem is correctly connected. Check the Network Connection Setting. Cannot connect to the network while Check the content of your Internet service contract to see if your Internet my PC is connected to the network service provider prevents multiple terminals connecting at the same time. Cannot use the BD-Live™ function Use a USB flash drive with enough space. Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations. Some functions are prohibited on some discs. Maintenance Servicing Please refer to relevant topics in "Troubleshooting & Maintenance" on page 43 before returning the product. If this unit becomes inoperative, do not try to correct the problem by yourself. There are no userserviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service Center. Cleaning the cabinet Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid near the unit. Such chemicals may discolor the surface or damage the unit. Cleaning discs When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out. Do not wipe in a circular motion. Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents or antistatic spray intended for analog records. Cleaning the disc lens If this unit still does not perform properly although you refer to the relevant sections and to "Troubleshooting" in this manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center for inspection and cleaning of the laser optical pickup unit.