Toshiba SDK990 Owner's Manual - English - Page 36

Others Before Calling Service Personnel Check the following guide for the possible cause of a problem before contacting service. Symptoms and correction Symptom No power. The DVD player turned off by itself. No picture or abnormal color (pinkish, greenish, etc.). No sound. The playback picture has occasional distortion. Brightness is unstable or noises are present in the playback pictures. The DVD player does not start playback. Playback does not follow the course of the disc's program. Buttons do not work. The remote control does not work properly. Cause • The power plug is disconnected. • The automatic power off function turned the unit off. • The TV is not set to receive DVD signal output. • The video/HDMI cable is not connected securely. • Mismatch setting between TV and this unit. • Wrong connection. • PROGRESSIVE button is pressed on a TV equipped with component video input jacks but does not support progressive scan. • The equipment connected with the audio cable is not set to receive DVD signal output. • The audio cable is not connected securely. • The audio receiver or TV is turned off. • The setting of output sound format is incorrect. • The disc is dirty. • It is in fast forward or fast reverse playback. • The effect of copy protection. • No disc is inserted. • An unplayable disc is inserted. • The disc is placed upside down. • The disc is not placed within the guide. • The disc is dirty. • The parental lock function is set. • It is in the mode of repeat playback, memory playback, etc. • Power supply fluctuations or other abnormalities such as static electricity may interrupt correct operations. • The remote control is not pointed at the remote sensor of the DVD player. • The remote control is too far from the DVD player. • The batteries in the remote control are exhausted. Correction • Connect the power plug securely into the wall outlet. • Press the PLAY button. • Select the appropriate video input mode on the TV so the picture from the DVD player appears on the TV screen. • Connect the video/HDMI cable securely into the appropriate jacks. • Select the correct Video Output setting. • Check the connection. • Toggle PROGRESSIVE button to turn off progressive mode. • Select the correct input mode of the audio receiver so you can listen to the sound from the DVD player. • Connect the audio cable securely into the appropriate jacks. • Turn on the equipment connected with the audio cable. • Select the proper audio setting. • Remove the disc and clean it. • Sometimes a small amount of picture distortion may appear. This is not a malfunction. • Connect the DVD player directly to theTV. Avoid connecting the DVD player to a VCR or TV/VCR combination. • Insert a disc. • Insert a playable disc. (Check the disc type and color system.) • Place the disc with the playback side down. • Place the disc correctly inside the guide on the disc tray. • Clean the disc. • Cancel the parental lock function or change the parental lock level. • These operations may prevent a proper progress of the contents. • Press and hold the ON/STANDBY button on the front panel for more than about 3 seconds.The DVD player turns off.Press the button again to turn it on. If the buttons still do not work, disconnect the power plug and insert it into the wall outlet again. • Point the remote control at the remote sensor of the DVD player. • Operate the remote control within about 7 m. • Replace the batteries with new ones. Page 11-12 16 16 11-12 31 11-12 12 16 11-15 16 32 5 - 11 16 6 16 16 5 33 - - 10 10 10 36