Toshiba Satellite S55t-A5389 User Guide - Page 138

Memory problems

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138 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: 1 From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge 2 When the Windows® charms appear, click or touch the Settings ( ) charm. 3 In the lower right of the screen click or touch the Power ( ) icon. Shut down option Power (Sample Image) Shut down 4 While holding the Shift key, click or touch the Shut down option. The computer closes all open applications, shuts down the operating system, and then turns off. 5 Check for the error again. 6 If the error recurs, remove the memory module entirely and check for the error again. If removing the memory module eliminates the error, the memory module may be faulty. If the error recurs without the memory module installed, the error is not caused by the memory module. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work. NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.

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138
If Something Goes Wrong
Memory problems
Memory problems
Incorrectly connected or faulty memory modules may cause errors
that seem to be hardware or even software related. It is worthwhile
checking for these first:
1
From the Start or Desktop screen, move your pointer to the
upper-right corner of the screen or swipe in from the right edge
2
When the Windows
®
charms appear, click or touch the
Settings
(
) charm.
3
In the lower right of the screen click or touch the
Power
(
)
icon.
(Sample Image) Shut down
4
While holding the
Shift
key, click or touch the
Shut
down
option.
The computer closes all open applications, shuts down the
operating system, and then turns off.
5
Check for the error again.
6
If the error recurs, remove the memory module entirely and
check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without the
memory module installed, the error is not caused by the
memory module.
TECHNICAL NOTE: You must have at least one memory module
installed for the computer to work.
For this model, Slot A is the bottom slot. Slot B is the top slot. If only
one memory module is to be installed, it must be installed in Slot A.
Shut down option
Power
NOTE