Xerox 1235/DX Troubleshooting Guide - Page 115

Printer Operation Problems cont'd., Problem, Action

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Troubleshooting Printer Operation Problems (cont'd.) Problem A printed page does not look like it should. The requested font for the job does not print. 2-sided printing PostScript commands are printed instead of the PostScript job. Action I Make sure that the software application you are using to create your print job is configured properly. Refer to your software documentation. I Make sure you have selected the appropriate media type in the printer's front panel. I Make sure the recommended driver is being used. I Verify that the options you have selected within the driver are installed on the destination printer as specified in the Configuration Sheet. I Try using the default settings of the driver. Print a PCL Font List, or PostScript Font List if the job is PostScript. I If fonts print on the Font List, your print job may need correcting. I If fonts do not print on the Font List, reload the fonts and print another PCL or PostScript Font List. I For information on font substitution, refer to Font substitution table on page 32. I Make sure the Auto Duplex Unit is installed. I Make sure the 2-sided printing option is selected in the printer driver. I Make sure the paper type selected in the printer driver is supported for 2-sided printing. I 2-sided printing is supported only from Trays 1, 2 and 3. I 2-sided printing is not supported from the Multi-sheet Bypass Feeder (MBF). I 2-sided printing is not available with either the 1st page different or separator page options. I Make sure that the software application you are using to create your job is configured properly. Refer to your software documentation. I The job sent to the printer might have included an incorrect header and therefore, not have indicated that a PostScript job was being sent. I Check your software to make sure you are using the correct printer driver. I Set the Print Errors item in the Print PostScript Menu to On and resend the job. I If an error page prints, there is a problem in the PostScript coding. The error page contains vital information. Retain the page and check the support links at www.xerox.com/officeprinting/1235support for further assistance. I If an error page was not printed, the printer may require additional memory to process the job. I Verify that the port is set to Auto or PostScript. Advanced Features and Troubleshooting Manual 99

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Advanced Features and Troubleshooting Manual
99
Troubleshooting
A printed page does not
look like it should.
■
Make sure that the software application you are using to create
your print job is configured properly. Refer to your software
documentation.
■
Make sure you have selected the appropriate media type in the
printer’s front panel.
■
Make sure the recommended driver is being used.
■
Verify that the options you have selected within the driver are
installed on the destination printer as specified in the
Configuration Sheet.
■
Try using the default settings of the driver.
The requested font for the
job does not print.
Print a PCL Font List, or PostScript Font List if the job is PostScript.
■
If fonts print on the Font List, your print job may need correcting.
■
If fonts do not print on the Font List, reload the fonts and print
another PCL or PostScript Font List.
■
For information on font substitution, refer to
Font substitution
table
on page 32.
2-sided printing
■
Make sure the Auto Duplex Unit is installed.
■
Make sure the 2-sided printing option is selected in the printer
driver.
■
Make sure the paper type selected in the printer driver is
supported for 2-sided printing.
■
2-sided printing is supported only from Trays 1, 2 and 3.
■
2-sided printing is not supported from the Multi-sheet Bypass
Feeder (MBF).
■
2-sided printing is not available with either the
1st page different
or
separator page options
.
PostScript commands are
printed instead of the
PostScript job.
■
Make sure that the software application you are using to create
your job is configured properly. Refer to your software
documentation.
■
The job sent to the printer might have included an incorrect
header and therefore, not have indicated that a PostScript job was
being sent.
■
Check your software to make sure you are using the correct
printer driver.
■
Set the Print Errors item in the Print PostScript Menu to
On
and
resend the job.
■
If an error page prints, there is a problem in the PostScript
coding. The error page contains vital information. Retain the
page and check the support links at
www.xerox.com/officeprinting/1235support
for further
assistance.
■
If an error page was not printed, the printer may require
additional memory to process the job.
■
Verify that the port is set to
Auto
or
PostScript
.
Printer Operation Problems (cont'd.)
Problem
Action