Xerox 2006NPC DocuColor 2006 Problem Solving
Xerox 2006NPC - DocuColor Color Laser Manual
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UPC - 042215475440
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Xerox 2006NPC manual content summary:
- Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 1
identified in this chapter: • Jam clearance • Copy/print quality problems • Power problems • Printer error messages • Printer error codes • Scanner error messages Avoiding paper jams The following conditions cause jams in the Printer. • The paper guides in the paper tray are not adjusted to the size - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 2
24. Problem Solving Printer jam clearance areas Clearing paper jams D C A B 301069a Area 1: Bypass Tray and Bypass Transport Area 2: Paper Feed Area from Paper Tray 1 or the Duplex - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 3
Clearing paper jams Document Feeder jam clearance area 24. Problem Solving Lift to open the left-hand Document Feeder cover. 301270a Xerox DocuColor 2006 24-3 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 4
24. Problem Solving Clearing paper jams 24-4 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 5
Clearing a Paper Tray jam 24. Problem Solving Clearing a Paper Tray jam Perform this procedure when the message CHECK LOADING OF TRAY X (1, 2, or 3) is displayed on the Control Panel. 1. Slowly open the - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 6
24. Problem Solving 5. Firmly close the paper tray. Clearing a Paper Tray jam 301065b 6. Try running the job again. 7. If the problem still exists, open the tray and turn the stack of paper over. 8. Firmly close the paper tray. 24-6 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 7
Clearing a Duplex Tray jam 24. Problem Solving Clearing a Duplex Tray jam Perform this procedure only when the message Clear Duplex Tray jam is displayed on the Control Panel. CAUTION DO NOT - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 8
24. Problem Solving 3. Firmly close the Duplex Tray. Clearing a Duplex Tray jam 301268a 24-8 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 9
Clearing Area 1 jams 24. Problem Solving Clearing Area 1 jams Perform this procedure when the message Clear Jam in Area 1 is displayed on the Control Panel. 1. Remove any jammed or torn - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 10
24. Problem Solving Clearing Area 1 jams 4. Lift the transport cover using the handle as shown. 0301091A-W O L 5. Remove any jammed or torn paper as shown below. Ensure that - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 11
Clearing Area 1 jams 7. Close the Bypass Tray transport. 24. Problem Solving 0301084A -W O L 8. Reload the Bypass Tray with the desired stock and ensure that the width guide is adjusted to the size of the stock. 0301095A-W O L Xerox DocuColor 2006 24-11 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 12
24. Problem Solving Clearing Area 1 jams 24-12 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 13
Clearing Area 2 jams 24. Problem Solving Clearing Area 2 jams Perform this procedure when the message Clear Jam in Area 2 is displayed on the Control Panel. 1. Lower the Area 2 access cover. - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 14
24. Problem Solving Clearing Area 2 jams 24-14 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 15
Clearing Area 3 jams 24. Problem Solving Clearing Area 3 jams Perform this procedure when the message Clear Jam in Area 3 is displayed on the Control Panel. 1. Open the Area 3 access door. - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 16
24. Problem Solving Clearing Area 3 jams 24-16 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 17
Clearing Area 4 jams 24. Problem Solving Clearing Area 4 jams Perform this procedure when the message Clear Jam in Area 4 is displayed on the Control Panel. 1. Open the Area 4 cover. 301201 2. - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 18
24. Problem Solving Clearing Area 4 jams 24-18 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 19
Clearing Area 5 jams 24. Problem Solving Clearing Area 5 jams Perform one of the following procedures when the message Clear Jam in Area 5 is displayed on the Control Panel. • If you - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 20
24. Problem Solving Clearing Area 5 jams 3. If the paper is not visible, turn the green knob in the direction shown. 0301107A-W O L 301107a 4. Ensure that there are no - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 21
Clearing Area 5 jams 24. Problem Solving Clearing the Upper Inverter 1. In order to access Area 5, pull open the Upper Inverter. 301260 2. To release any paper, lift the green lever, and - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 22
24. Problem Solving Clearing Area 5 jams 3. Open the small, clear, cover and ensure that all the paper and paper bits are removed. 0301109A-W O L a. If paper is visible - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 23
Clearing Area 5 jams 24. Problem Solving b. Pull the paper in the direction of the arrow shown below. 0301111A -W O L c. If paper is only partially visible under the cover, check under the - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 24
24. Problem Solving Clearing Area 5 jams 4. Close the small clear cover and move the green lever to the lower position. 5. Firmly close the Upper Inverter. 0301113A-W O L 301113a 30164 24-24 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 25
Clearing Area 6 jams 24. Problem Solving Clearing Area 6 jams Perform this procedure when the message Clear Jam in Area 6 is displayed on the Control Panel. 1. In order to access Area 6, - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 26
24. Problem Solving Clearing jams in the Sorter/Stacker Clearing Area 6 jams 1. Read the messages that display on the copier and printer control panels. 2. Slide the Sorter/ - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 27
Copy/print quality problems 24. Problem Solving Copy/print quality problems If the problem still exists after following the instructions in this table, call your supplier or Xerox for service. Description Possible Cause Action Faded print/copy Printer out of adjustment Go to Adjusting the - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 28
problems Blank pages Vertical blanks Image is slanted The color is too light or too dark. Sheets of paper are sticking together. The Low Dry Ink message is display on the Control Panel. The Copy/print Cartridge is old or damaged. The Copy/print Cartridge is old or damaged. The paper guides guides - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 29
Solving Adjusting the printer color Perform this procedure if you have color problems such as insufficient amounts of one or more colors, or excessive amounts of one or more colors. If a message to replace a Dry Ink Color Cartridge - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 30
24. Problem Solving Adjusting the color 6. Repeat step 5 for each for the color rows, drawing circles around your preferred selections or recording a 9 or a 0 next to the row. 7. - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 31
Adjusting the color 24. Problem Solving 2. Gray Balance Page 1. Press the Item/Enter button. The PRINTING GRAY BALANCE PAGE is displayed, and after a moment the page is delivered the Printer - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 32
24. Problem Solving Adjusting the color 3. Comparison Page The Comparison Page allows you to see the changes you that made during the VisualCal adjustment. On the page - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 33
problem still exists after following the instructions in this table, call your service support and report the problem. Message Possible Cause Action 010-317 Call for Service There may be an electrical problem. Call your service support . Adjust the paper tray Width Guide. Clear Jam in Area 1 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 34
24. Problem Solving Printer Error messages Message Close Area 5 Close Duplex Tray Close Front Cover Close Paper Tray 1 Close Paper Tray 2 Close Paper Tray 3 Cyan Ink Low - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 35
Printer Error messages 24. Problem Solving Message Load [stock size] in Tray 2 Load [stock size] in Tray 3 Load [stock size], [stock type] in Bypass Tray Magenta Ink Low Order Copy/ - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 36
24. Problem Solving Printer Error messages 24-36 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 37
1. Write down the code number. 2. Switch OFF the Scanner power switch. 3. Wait 20 seconds. 4. Switch ON the Scanner power switch. • If the problem is resolved, resume printing. • If the problem is not resolved, call your service representative and report the error code. Xerox DocuColor 2006 24-37 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 38
24. Problem Solving Printer Error Codes 24-38 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 39
Solving Scanner Error messages An error code may indicate that an electrical or mechanical problem exists in the Scanner. Typical error codes, xx digit numbers, are followed by the words CALL FOR SERVICE. If an error code should appear on the Scanner Control Panel perform the following steps - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 40
24. Problem Solving Scanner Error messages 24-40 Xerox DocuColor 2006 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 41
Sorter/Stacker Error messages 24. Problem Solving Sorter/Stacker Messages Message A3-Ov is not available . Follow the jam clearance procedures to clear the jam in the Sorter/Stacker. You may also be instructed to clear jams from other areas of the copier/printer. The Sorter Cover is not in place. - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 42
the number to 10 and run the remaining sets as part of another job. A problem has occurred in the Sorter. Examine the job specifications and any output. Rerun the job, if possible. If you are unable to proceed, call for service. The capacity of the output bins (30 sheets of 20 lb/ 64 gsm - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 43
is part of the Printer, most references in this chapter are simply to the Printer. The word server is used to refer to network servers. Problems during Setup from the Control Panel If you have difficulty printing the test page and no message is displayed, perform the following steps: 1. Check the - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 44
last Setup screen shown before the message appeared, a description of the problem, and any action required. Message No AppleTalk zone found. You port (Ethernet or Token Ring) in Port Setup before beginning Protocol Setup or Service Setup. The network hub is not connected to a Novell server when the - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 45
. Select NDS Tree (Network Setup>Service Setup>PServer Setup>NDS Setup) Xerox DocuColor 2006 24. Problem Solving Description and action components are previously connected the DocuColor 2006 to a different NDS tree. NetWise supports only a single NDS tree connection. To avoid a potential conflict - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 46
Problem Solving Network Problem Solving Message Setup screen Description and action ______ is empty. Navigating NDS Tree (Network Setup>Service Service Setup>PServer Setup> Bindery Setup) No file server was found when the DocuColor 2006 queried the network to create a list of supported - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 47
Problem Solving 24. Problem Solving Message used. Remove server? No NetWare print server found. Novell error code, followed by a message. Setup screen Description and action (Network Setup> Service prompted to notify the Novell administrator to troubleshoot the error on the network. Consult - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 48
24. Problem Solving Network Problem Solving Novell problems during Network Setup In Network Setup, when you are configuring your IPX (Novell) connection, the DocuColor 2006 queries the network for Novell file servers and - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 49
Network Problem Solving 24. Problem Solving Novell error messages Message 220 Guest account not available. 222 Unable to log in to server. Password has expired for login name. 252 Unable - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 50
Solving Message Notify IPX (Novell) Administrator Network Problem Solving Cause Suggested action or exit DocuColor 2006 is already connected to a file server. Something unexpected has happened and the user generally cannot recover without - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 51
can turn on PostScript error reporting as a print option from Mac OS applications. The following table lists the messages, a description of the problem, and action to take. Message Check power and cable Printer not found Cannot connect to Printer with Fiery utilities Description and action Ensure - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 52
Solving Message Network Problem Solving Description and action • Check these settings quickly by printing a Configuration page. At the client workstation, ensure that the appropriate network protocols are loaded, and - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 53
Network Problem Solving 24. Problem Solving Name Table In this location: For this item: box, when configuring a Fiery utility New Device Server Name Utilities are not supported over IPX/SPX. Utilities are not supported over IPX/SPX. TCP/IP networks Administrator defines name DNS name (TCP/IP - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 54
the Windows\System folder. For additional details, refer to the Adobe README file (ReadMe9x.doc) included in the prntdrvr folder on the User Software CD. Problems with the Fiery utilities 1. If you are using Windows 95/98 or on Windows 95/98, Windows Windows 2000, ensure that IPX/SPX and 2000 - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 55
to select the PPD, select the appropriate Printer file in your System:Extensions:Printer Descriptions folder. Select DocuColor2006. If you experience problems installing the PostScript screen fonts from the User Software CD to the System:Fonts folder, perform the following. 1. Quit all applications - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 56
24. Problem Solving Network Problem Solving General printing problems If this happens: Try this: You cannot to use your computer. One or more Media Type options Select a Paper Source that supports are dimmed. the Media Type you are using. For information on requirements and constraints - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 57
Solving Jobs sent to the parallel port do not print. Xerox DocuColor 2006 24. Problem Solving the Control Panel. • Did you select the DocuColor 2006 as the current Printer? Before printing, you must select the DocuColor 2006 as the current - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 58
24. Problem Solving Network Problem Solving You cannot print with Quark XPress 3.32 using the PSPrinter 8.5.1 driver on a Mac OS workstation. • If you print using the DOS copy command, make - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 59
of an image are not what you expected. Ask the operator to print a test page. The problem may be with the Printer. If your test page shows that the Printer is working properly, correct the problem within your application software. If the test page is wrong, your Printer may need to be - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 60
file prints in black and white. Desktop Color Separations (DCS) format images print incorrectly. QuickDraw fill patterns print as solids. Network Problem Solving Try this: Adjust the Brightness option. Use the Brightness option when printing from an application to lighten your image whenever you - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 61
lists error messages you might see, and provides some troubleshooting guidelines should a problem arise with the Printer. If you are unable to resolve a problem after referring to this chapter, contact your authorized service/support center. Job management error messages Error messages can result - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 62
Run setup and enter correct security key Trying to connect Please wait . . . Turn power off and on. Warming Up . . . Network Problem Solving Corrective Action/Additional Information cartridge and check your documentation for specifications on the correct cartridge to install. This is a normal - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 63
Solving Unexpected printing results If this happens This is the problem A cover page is not printed when Cover pages are not printed with saved you reprint a saved raster job raster jobs that have already printed. The - Xerox 2006NPC | DocuColor 2006 Problem Solving - Page 64
24. Problem Solving Network Problem Solving Clearing the Printer Clearing the Printer is an Administrator option that can be used as a last resort if a job persists in the system and
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Xerox DocuColor 2006
24-1
Problem Solving
The following list shows the types of problems identified in this chapter:
•
Jam clearance
•
Copy/print quality problems
•
Power problems
•
Printer error messages
•
Printer error codes
•
Scanner error messages
Avoiding paper jams
The following conditions cause jams in the Printer.
•
The paper guides in the paper tray are not adjusted to the size of the
paper. Refer to the
Loading paper in the Paper Tray
procedure in the
Setting up the DocuColor 2006
section.
•
The Automatic Document Feeder (ADF) document guides are not
adjusted to the size of the documents. Refer to the
Automatic Document
Feeder
information in the
Setting up the DocuColor 2006
section.
•
Transparencies are incorrectly loaded in the Bypass Tray.
Refer to the
Loading Transparencies into the Bypass Tray
procedure.
•
Paper not recommended is used. Refer to the
Recommended Materials
List
.
•
Whenever possible, load paper to feed long edge first.
CAUTION
DO NOT
open the Duplex Tray unless directed to do so from the Printer
Control Panel. Opening the Duplex Tray at any other time could create a
paper jam.
24