2013 Cadillac Escalade Owner Manual - Page 448

13-12 . Customer Information Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty. Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers: Mexico 01-800-466-0805 United States 1-866-466-8906 Canada 1-800-268-6800 E-mail [email protected] Cadillac reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program. Any damage to the vehicle without intent, derived from the services provided. Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle. Cost of all maneuvers required to access the vehicle when it is not available to be towed. Cost of fuel provided. . Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. . . . .