1996 Ford Escort Owner's Manual - Page 265

The decisions of the Board, however, may be introduced into evidence by any party in subsequent legal proceedings that may be initiated. How Do You Contact the Board? Write to the Board to request a brochure/application: You will be sent a brochure and a one-page customer application form. To begin the Board review process, the form should be completed and mailed to the special Board P.O. Box number shown above. What is the Review Process? Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements. To review your case properly, the Board needs the following information: u legible copies of all documents and u the year, make, model, and vehicle identification number (VIN) maintenance or repair orders that relate to the case 265