2006 Mazda Tribute Owner's Manual - Page 214

JOBNAME: No Job Name PAGE: 214 SESS: 1 OUTPUT: Wed Jun 15 16:24:35 2005 /ford_pdm/ford/own2002/j14/mpdiff Customer Assistance 6. Your authorized dealer's name and location 7. The nature of your problem and/or cause of dissatisfaction. The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction. Please recognize that the resolution of service problems in most cases requires the use of your authorized dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence therefore for most effective results. Mediation/Arbitration Program Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting procedures in this manual, your concern is still not resolved, you have another option. Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration. Your complete satisfaction is the goal of Mazda Canada Inc. and our authorized dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc. Canadian Motor Vehicle Arbitration Plan (CAMVAP) For vehicles delivered to authorized Canadian dealerships. If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of it's authorized dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously. CAMVAP is fully implemented in all provinces and territories. Consumers wishing to obtain further information about the Program can obtain an information booklet from their authorized dealer, the Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration Office At: 214 CIMS #1493251 com_mediation-arbit-mazda itdseq=249 CIMS #1493253 com_camvap-mazda2 itdseq=250 PAGE: 214 OP: root EDIT SESSION: 1 DATE: JUNE 15 2005 at 16:24 JOB: @ibm2/ford_pdm/CLS_ford/GRP_own2002/JOB_j14/DIV_mpdiff DIFF-MARKED Review Copy -- (OLD=2006 Tribute fus Owners Guide (post-2002-fmt) 06.5 Tribute Champ (#26074) (May-02-2005 14:29:19)) (NEW=2006 Tribute fus Owners Guide (post-2002-fmt) 2006.5 Tribute CNE Review (#26074) (Jun-15-2005 16:18:13)) 2006 Tribute (j14), Owners Guide (post-2002-fmt) (own2002), Market: USA (fus)