2008 Mercedes S-Class Owner's Manual - Page 516

Controls in detail Useful features Information button ¡ Press and hold Information button ¡ (for longer than 2 seconds). A call to the Customer Assistance Center will be initiated. The button will flash while the call is in progress. The message: "Connecting call" appears in the multifunction display "Information Call Activated" appears in the COMAND display and the audio system is muted. When the connection is established, the message: "Call connected" appears in the multifunction display "Information Call Activated" appears in the COMAND display The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). A voice connection between the Customer Assistance Center representative and the occupants of the vehicle will be established. Information regarding the operation of your vehicle, the nearest authorized Mercedes-Benz Center or Mercedes-Benz USA products and services is available to you. For more details concerning the Tele Aid system, please visit www.mbusa.com and use your ID and password (sent to you separately) to learn more (USA only). mobile phone network is not available). The message: "Call failed" appears in the multifunction display for approximately 10 seconds "Call could not be connected!" appears in the COMAND display. Confirm the message pressing n ( page 88). Information calls can be terminated using button t on the multifunction steering wheel or COMAND ( page 132). i The indicator lamp on the Information button ¡ remains illuminated in red for approximately 10 seconds during the system self-check after switching on the ignition (together with the SOS button and the Roadside Assistance button •). See system self-check ( page 511) if the indicator lamp does not come on in red or stays on longer than approximately 10 seconds. If the indicator lamp in the Information button ¡ is flashing continuously and no voice connection to the Response Center was established, then the Tele Aid system could not initiate an Information call (e.g. the relevant ! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a fault or the service is not currently activated, and may not initiate a call. Contact an authorized Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. 515