2011 Mercedes S-Class Owner's Manual - Page 440

438 Features Vehicle remote opening If you have unintentionally locked your vehicle (e.g. the SmartKey is inside the vehicle) and a replacement key is not available: X Contact the following service hotlines: RUSA: Response Center under the number 1-888-990-9007 RCanada: Customer Service under 1-888-923-8367 You will be asked for your password. X Return to your vehicle at the time arranged with the Response Center. X Pull the trunk handle for at least 20 seconds until the indicator lamp in the SOS button (Y page 433) flashes. The Connecting Call message appears in the multifunction display. Alternatively, the vehicle can also be opened via the Internet in the "Owners Online" section using your ID number and password32. X Contact the following service hotlines: RUSA: Response Center under 866-990-9007 RCanada: Customer Service under 1-888-923-8367 You will be asked for your PIN. Loading, stowing and features The next time you are in your vehicle and switch on the ignition, the Tele Aid Doors Locked Remotely message appears in the multifunction display. i The vehicle remote locking feature is available when the relevant mobile phone network is available and data connection is possible. Automatic retrieval of vehicle data for the service due date Your vehicle comes with a function which improves the servicing of the vehicle considerably. Shortly before the service due date, mbrace sends important vehicle maintenance information to your authorized Mercedes-Benz Center. In this way, the Mercedes-Benz Center is informed of the work required. This happens automatically and does not require any action from the driver. This function allows the MercedesBenz Center to improve appointment planning significantly and ensures that your vehicle receives the best service possible. i Vehicle remote unlocking is only possible if the corresponding cellular phone network is accessible. The SOS button flashes and the Connecting Call message appears in the multifunction display to confirm that the command for vehicle remote unlocking has been received. If you pull the trunk handle for more than 20 seconds before receiving authorization for remote unlocking, you must wait 15 minutes before you can pull on the handle of the trunk lid again. Remote vehicle locking in an emergency If you forget to lock your vehicle but are no longer in the vicinity of the vehicle, it can be locked for you by the Response Center. The vehicle can be locked remotely up to four days after the ignition was last switched off. 32 USA i The "Automatic retrieval of vehicle data for the service due date" function is only available if the relevant mobile phone network is available and a data connection is possible. only.