1995 Oldsmobile Achieva Owner's Manual - Page 315

1 1 1 Section 8 CustomerAssistanceInformation I Here you will find out how to contact Oldsmobile if you need assistance. This section includes information on: The Customer Satisfaction Procedure, Customer Assistance for Hearing or Speech Impaired, BBB Auto Line -- Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance and Service and Owner Publications. Manager, contact the owner of the retail facility or the General Manager. STEP TWO -- If after contacting a member of the retail facility management, it appears your concern cannot be resolved by the retail facility without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and Oldsmobile. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your retailer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, Illisunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: I n Mexico, call (525) 254-3777. I n Puerto R i m , call 1-800-496-9992 (English) or 1 -800-496-W3 (Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. In other overseas locations, contact GM North American Export Sales in Canada by calling 1-905644-4 1 12. STEP ONE -- Discuss your concern with a member of your retail f x i l i t y management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service. or Parts 8-1