1995 Oldsmobile Achieva Owner's Manual - Page 317

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* '"his program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Informationbooklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Oldsmobile and your Oldsmobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Oldsmobilevoluntarily participates in BBB AUTO LTNE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers. Thisprogram is available freeof charge to customers who currentlyown or lease a GM vehicle. If you are not satisfied after following Customer the Satisfaction Procedure,you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-3