1994 Pontiac Trans Sport Owner's Manual - Page 275

Customer Assistance Information t-J I' STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO-- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763- 1315. In all other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-41 12. For prompt assistance, please have the following information available to give the Customer Assistance Representative: 0 Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate above the left top of the instrument panel and visible through the windshield.) Dealership nameandlocation Customer Satisfaction Procedure 0 Vehicle delivery date and present mileage Natureofconcern Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: 0