1994 Pontiac Trans Sport Owner's Manual - Page 277

Customer Assistance Information If you are not satisfied after following the GM Participation in Customer Satisfaction Procedure, you BBB AUTO LINE may contact the BBB using the toll-free telephone number, or write them atthe Alternative Dispute '-llowing address: Resolution Program* BBB AUTO LINE (CONI) There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own orlease a GM vehicle. Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 W prefer you utilize the Customer e Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Pontiac.If this mediation is unsuccessful, an informal hearing will be scheduled where zligible customersmay present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject.If you accept To file a claim, you will be askedto the decision, GM will be bound by that provide your name and address, your decision. The entire dispute resolution vehicle identification number (VIN), and procedure should ordinarily take about a statement of the nature of your Forty days from the time you file,claim a complaint. Eligibility is limited by vehicle until a decision is made. age and mileage, and other factors. Some state lawsmay require you to use this program before filinga claim with a state-run arbitration program or the in courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1-800-PM-CARES. .276