1997 Pontiac Firebird Owner's Manual - Page 379

Pontiac dealers have the facilities, trained technicians and up-to-date information to promptly address any cancerns you may have. However, ifa concern has not been resolved to your complete satisfaction, take the following steps: For help outside the United States and Canada, call of the following numbers appropriate: as 0 In Mexico: (525) 625-3256 0 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 STEP ONE -- Discuss your concern with a member of dealership management.Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with sales, serviceor parts the manager, contact the owner the dealershipor the of General Manager. STEP TWO -- If after contactinga member of dealership management,it appears your concern cannot be resolvedby the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM-CARES. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 0 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-75 1-4136 (Spanish) In the Bahamas: 1-800-389-0009 0 e In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 e In all other Caribbean countries: (809) 763- 13 15 In other overseas lo'cations, call GM International Product Center in Canada at: (905) 644-4112. 8-4