1997 Pontiac Firebird Owner's Manual - Page 384

GM Participation in an Alternative Dispute ResolutionProgram This program is available in all 50 states and the District of Columbia. Canadian owners refer your to Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration the Plan (CAMVAP). General Motors reserves right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer are committed to making sure you are completely satisfied your new with vehicle. Our experience has shown that, a situation if arises where you feelyour concern hasnot been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances wherean impartial third party can assistin arriving at a solution a disagreement to regarding vehicle repairs interpretation of the New or Vehicle Limited Warranty. To assist in resolving these disagreements, Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently or lease a own GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure,YOU may contact the BBB using the toll-free telephone number, or write at the them following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-'955-5100 To file a claim,you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of Eligibility is limited by vehicle age and mileage, and other factors. 8-9