1997 Pontiac Firebird Owner's Manual - Page 385

We prefer you utilize the Customer Satisfaction LINE, but you Procedure beforeyou resort to AUTO may contact theBBB at any time. The BBB will attempt to resolve the complaint servingas an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-partyarbitrator. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehiclehas a defect which could cause a crash or lcould cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. The arbitrator will make decision whichyou may a accept or reject.If you accept the decision, GM be will bound by that decision. The entire dispute resolution procedure should ordinarily take about days from the 40 time you file a claim until a decision is made. Some state laws may require you to use this program before filinga claim with a state-run arbitrationprogram or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Centerat 1-800-PM-CARES . If NHTSA receives similar complaints, may open an it investigation, andif it finds that safety defect exists a in a group of vehicles, it may order a recall and remedy campaign. However,NHTSA cannot become involved you, in individual problems between your dealeror General Motors. Warranty Information Your vehicle comeswith a separate warranty booklet that contains detailed warranty information. To contact NHTSA,you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, US.Department of Transportation Washington, D.C, 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline, 8-10