Aastra 390 390 Screenphone User Guide - Page 16

Troubleshooting from the telephone. You will have to pull quite forcefully, but this will not break the stand. Can I turn the light on the screen off? No. You can only adjust the contrast of the display. Why are Callers not identified on the display? Caller ID information usually arrives between the first and second ring. Let the telephone ring at least once before answering. Make sure you subscribe to Caller ID† services from your local telephone company. Why can't I dial a number in the Callers List? You must subscribe to a Caller ID† service for names and/or numbers to be recorded in the Callers List. If the number of the caller is unknown or private, you cannot return the call. Or, the number may require an area code. Press the EditNum softkey to edit the number, then press the Dial softkey. Why can't I hear a caller or be heard? Increase the receiver or speaker volume. Make sure the handset cord is inserted securely into the jack. If the speaker light is flashing, the call is muted; press the ß key to turn mute off; the light will be steady and not flashing. Why does the telephone wobble? Make sure the cords are routed properly through the stand, as indicated in the Installation section. Check that the stand has been properly snapped into place. What does Hold Msg do? This is an option available with some Call Waiting† services. When you are on a call, and another call comes in on Call Waiting, you can press the Hold Msg softkey to send a network message to the caller. The message will ask the caller to hold, and tell them that you will be with them shortly. You can then answer the call at your convenience. Contact your local telephone company for activation information. What does Answ_CW or Switch do? This is an option available with some Call Waiting† services. These softkeys allow you to put the current call on hold, and answer a Call Waiting call. You can then switch between calls normally. Contact your local telephone company for activation information. What is a softkey? There are three keys on both the left and right side of the display. They do different things, depending on the command displayed next to them. See the section "How do I use softkeys?" for more information. † These services may have different names in your area. Contact your telephone company for details. If you've read this owner's manual and consulted the Troubleshooting section and still have problems, please visit our website www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom 2000 CC1857 Rev 01 P0903258 03 16 Model 390 User Guide