Aastra 5380ip User Manual Aastra 5380/5380ip (Office 80/80IP)
Aastra 5380ip Manual
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- Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 1
Aastra Communications Systems Aastra 5380 / Aastra 5380ip User's Guide A150 A300 2025 2045 2065 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 2
display with symbols. • In the middle area: current displays on the telephone traffic. • In the lower area: display of the available Foxkey functions. Enters digits. 5 Hands-free microphone 6 Navigation key • Upward: Resetting activated features. • To the right: Opens the menu. • Downward - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 3
function key or digit key. 11 Phone book key Opens phone books. 12 Redialkey Selects the phone numbers last dialled. 13 Microphone key : 1. call number - press once, 2 call number - press twice (only Aastra M530). • Function key: Activate / Deactivate function. • Team key: Makes call - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 4
call (Foxkey) Activate discreet ringing Microphone deactivated Headset mode activated Bluetooth® activated (Aastra 5380 only) ■ Display symbols Aastra M535 Telephone locked Loudspeaker/hands-free mode activated Bluetooth® device connected (Aastra 5380 only) Business number Mobile number Line key - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 5
chemical products. Cost control You should protect your telephone with a PIN so that no-one can make phone calls at your expense. A code will also way; alternatively send it back to your supplier or servicing agent. Accessories Use original accessories or specifically approved accessories only - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 6
Office 80IP is renamed in Aastra 5380 / Aastra 5380ip. • Changing Terminal Names Please note that with implementing the I7.7 system, the Office KBM and Office DKBM are renamed in Aastra M530 / Aastra M535. • Your system administrator can set up several terminals for you that hold all the same phone - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 7
Software-Related Functions", page 91 indicates which system versions support the relevant features. ■ Disclaimer This product was manufactured of a product. Potential hazards are mentioned in the relevant places in the user information. Liability for loss of profit shall be excluded in any case. ■ - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 8
information 89 Troubleshooting 90 Declaration Open Source Software (Aastra 5380ip 91 System and Software-Related Functions 91 Installation and First-Time Operation 92 Equipment provided 93 Options 94 Setting up and mounting the phone 95 Connecting Aastra 5380 97 Connecting Aastra 5380ip 98 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 9
Dialling and Phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call. Answering Calls 10 Making calls 11 9 eud-0850/2.1 - I7.7 - 10.2008 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 10
you initiated, provided your provider supports this function. Put the handset on-hook. Ending a call in hands-free mode: Press the End key or the Loudspeaker key. Notes: • To disconnect the call, simply replace the handset. • To find out how to make phone calls with the headset, refer to the Chapter - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 11
call party is called. ■ Dialling with Redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 12
up the handset. ➯ The loudspeaker and hands-free microphone are now deactivated. Notes: • To find out how to make phone calls with the headset, refer to the Chapter "Using a Headset", page 13. • To find out how to activate the automatic hands-free mode, refer to the Chapter "Automatic Hands-Free - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 13
, refer to chapter "Activate Bluetooth® operation and Bluetooth® device (Aastra 5380 only)", page 60. • To call a user, dial the user's phone number and press the Call key or Loud- speaker key. • For more information refer to your headset's operating instructions. eud-0850/2.1 - I7.7 - 10.2008 13 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 14
Using the Display and Operating Elements The following sections explain how to operate your phone quickly and simply. Display 15 Keys 16 Input 17 Menu-Guided Navigation 19 Signals 20 14 eud-0850/2.1 - I7.7 - 10.2008 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 15
Display Using the Display and Operating Elements ■ Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. You can then use the relevant Foxkey - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 16
the keys configuration does not change. • The M535 display contrast applies to all connected Aastra M535 expansion key modules. • The display's backlight setting of the Aastra M535 is taken from the phone. • Aastra M535 consists of 3 levels with 15 configurable keys each. Shift key: Allows to switch - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 17
Using the Display and Operating Elements Input ■ Digit keys You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the keys as follows: 1 D E F 3 d e f 3 J K L 5 j k l 5 P Q R S 7 p q r s 7 W X Y Z 9 w x y z 9 * A B C 2 a b c 2 G H I 4 g h i - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 18
text mode then automatically switches to lower-case input. Press the shift key to enter the first letter in lower case. ■ Correcting your Input You notice you have entered a wrong digit or character. You can either delete the input one character at a time or cancel the entire input. To delete the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 19
the navigation key you can move the cursor to the left or right. Move the cursor with the horizontal navigation key. Menu-Guided Navigation ■ Accessing the menu The phone is in standby mode: Menu Select Press the Menu Foxkey. ➯ The first menu entry is displayed. Use the vertical navigation key - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 20
the Select Foxkey. ➯ All the activated functions are now displayed. Reset or Delete the function in question. ➯ The function is now the indicator LEDs either flash or remain steadily lit. Left LED flashes: ➯ Phone is ringing. Right LED flashes: ➯ New Voice Mail, message, or callback received - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 21
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls 22 Using functions while in a call 32 Organising absences from the desk 35 Functions for special situations - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 22
Requirement: The name and the corresponding call number are stored in one of the system's phone book or in an external phone directory connected to the system. For dialling by name, enter the corresponding letters until the user you want or a list is displayed. The surname and first name have to be - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 23
. Notes: • The search function is not affected by upper/lower case and special characters. • If the phone is unable to find a matching user, List empty will appear on the display. ■ Dialling from external phone books If you select Advanced search, you can search directly in the connected external - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 24
name. ■ Dialling from the Call List of Unanswered Calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a calllist and the display reads Missed calls. You can now call the person back using this call list. The call list - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 25
list and press the Ok Foxkey. ➯ The display shows the list of the last calls. Scroll through the list until the user you want is displayed. Pick up the handset. ➯ The phone number displayed is dialled. ■ Dialling with Redial You want to call a person you have already called. In the last-number - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 26
a configurable key, refer to the Chapter "Configuring Keys", page 70. Note: To be able to store a phone number on a configurable key, you need to have connected an Aastra M530⁄M535 expansion key module. Contact your system administrator for more information. Activate the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 27
users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone features as long as it was not answered or cancelled by the system. Reset callback: Press Foxmenu > Foxkey Deactivate. ➯ Callback is deactivated. Note: You - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 28
on his display. The person can either answer or reject your call. Requirement: It is essential that the internal user has not barred the Call waiting function on his phone (for configuration see the Chapter "Do not disturb/Call waiting/Intrusion/Announcement/Forward", page 66). Ask your system - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 29
33 respectively. Deflect call: Press Foxmenu > Foxkey Deflect. Enter the user's phone number and confirm with the Ok Foxkey. ➯ Call-waiting party is put : Press Foxmenu > Foxkey End call. ➯ 1. The first call is terminated. You are now connected with the party who ini- tiated the call waiting. eud - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 30
, without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Do not disturb/Call waiting/Intrusion/Announcement/ Forward", page 66). Announcement - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 31
access digit. ➯ The phone is now enabled. The external user is called. Pick up the handset. Note: The factory setting "0000" is not procedure *47 (see "User's Guide */# Procedures"). If you have forgotten your PIN, your system administrator can reset it to the factory setting. 31 eud-0850/2.1 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 32
both internal and external users. Enquiry call End call You are making/taking a call: Press Foxmenu > Foxkey Enquiry. Enter the phone number of the enquiry call partner changes. The other call party is put on hold. To terminate the current connection: Press Foxmenu > Foxkey End call. ➯ Call party - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 33
phone number of the person you are looking for. Connecting with notification: Wait until the person has answered the call. Announce the call party. Put the handset on-hook or press Foxkey Connect. ➯ 1.Your call partner and the other person are now connected with each other. Note: If the other user - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 34
For communication systems beginning with I7.7 the call partner can be taken at each phone assigned to you. You can also allocate the Park function to a freely configurable key The */# procedure for central parking can be found in the "User's Guide */# Procedures". eud-0850/2.1 - I7.7 - 10.2008 34 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 35
to leave your desk. Note: A forwarding applies to all connected terminals . ■ Organising absences using the Absence Key You want to leave your desk and set up your phone for your absence. Your phone has an Absence key. It is factory set as a call forwarding unconditional key. By simply pressing the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 36
to Forwarding and press the Select Foxkey. Call Forwarding Scroll to Call Forwarding and confirm Ok with the Foxkey. User Scroll to User and confirm Ok with the Foxkey. Enter the user's phone number and confirm with the Ok Foxkey. ➯ Forwarding is activated. Notes: • You can also search in the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 37
Select Foxkey. Call Forwarding on No Reply Scroll to Call Forwarding on No Reply and confirm Ok with the Foxkey. User Scroll to User and confirm Ok with the Foxkey. Enter the phone number of the destination to which your calls are to be for- warded and confirm Ok with the Foxkey. ➯ Forwarding - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 38
phone. If you forward to your Voice Mail, a user can leave you a voice message. You can use the global greeting or your own greeting (see Chapter "Configuring Voice Mail", page 69). For more information on Voice Mail refer to the "Operating Instructions are already on the phone (Call Forwarding Busy - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 39
private data, or make outside calls from your phone. You can lock your phone with a PIN consisting of two to ten digits. You can modify this via menu (see chapter "Changing the PIN", page 63) or with */# procedure *47 (see "User's Guide */# Procedures"). Menu Settings Press Foxmenu > Foxkey Menu - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 40
The phone is now locked; is displayed. ➯ To lock all your terminals, execute the function code *33* # (see "User's Guide */# Phone You want to unlock your phone. You can use the PIN to unlock your phone. If you have forgotten your PIN, your system administrator can reset it to the factory - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 41
phase You do not want to answer a call yourself but deflect it to another user. With the function Deflect you can deflect calls to an internal or external user or to the Voice Mail during the ringing phase. Your phone is ringing and the indicator LED is flashing. To deflect the call, proceed - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 42
Select Foxkey. Adapt or expand the text and press the Send Foxkey. Select the destination and press the Select Foxkey. For user and group: Enter the call number and press the Send Foxkey. ➯ The message is sent. Note: If the display reads Not available, the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 43
as described above. ■ Picking Up a Call You hear a phone ringing in your vicinity and want to pick up the call. User Scroll to User and confirm Ok with the Foxkey. ➯ The display shows the number of the phone from which you last picked up a call. Enter the number of the phone - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 44
your phone to control other equipment or to access certain services, such as remote polling of an answering machine or telebanking. For these services you shows Enter number DTMF. You can now enter the DTMF char- acters. Resetting DTMF mode: Press Foxmenu > Foxkey Deactivate. Note: When you hang up, - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 45
is called. Note: The factory setting "0000" is not accepted. First change the PIN (see Chapter "Changing the PIN", page 63) or using the */# procedure *47 (see "User's Guide */# Procedures"). If you have forgotten your PIN, your system administrator can reset it to the factory setting. 45 eud-0850 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 46
Supplementary features ■ Paging an Internal User You are unable to reach an internal user and thus want to page them. If the system is equipped with a paging system (PS), the person can be paged. The paged person can answer from any phone. Menu Call features Press Foxmenu > Foxkey Menu. Scroll to - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 47
or acoustically via an external piece of supplementary equipment. The call can be answered on any terminal. Ask your system administrator whether a general bell is set up. You can answer from any internal phone. Menu Call features Press Foxmenu > Foxkey Menu. Scroll to Call features and press the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 48
). You can also execute the function with a */# procedure (see "User's Guide */# Procedures"). Before the call: Press the function key for - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 49
call routing for all terminals. If you have not configured a call routing, the factory setting (all terminals are ringing) is terminals shall ring acoustically when you receive a call. When your system administrator has set up a phone number with several terminals, you can define on which terminal - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 50
your phone from a different phone. You can activate/deactivate many of your phone's functions by remote control from a different phone. procedure *47 (see "User's Guide */# Procedures"). If you have forgotten your PIN, your system administrator can reset it to the factory setting. 50 eud-0850/2.1 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 51
Organisation Within the Team This section explains the different options provided by your phone to communicate in a team. To be able to set up a Team key, you need to make sure an Aastra M530 or Aastra M535 expansion key module is connected. Contact your system administrator for more information - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 52
Team key you can initiate an announcement to a team partner. Requirement: It is essential that the team partner has not barred his phone against announcement (for configuration see the Chapter "Do not disturb/Call waiting/Intrusion/Announcement/ Forward", page 66). Initiating - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 53
has assigned you one or more configurable keys as Line keys. Line keys turn your phone into a key phone. To be able to set up line keys, you need to make sure an Aastra M530 or an Aastra M535 expansion key module is connected. Contact your system administrator for more information. A line has - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 54
free Line key. Each Line key has its own phone number; in other words when you make a phone call you transfer the phone number belonging to the active Line key. The lights up. The line is selected. Pick up the handset. ➯ The phone number is dialled. Note: Depending on the configuration of a line key - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 55
settings to suit your personal requirements. Display 56 Setting the Ringing Properties (Audio 57 Hands-free and headset settings 59 General settings 62 Protection 66 Phone Book Management 67 Configuring Voice Mail 69 Configuring Keys 70 Configuring Line Keys 74 Formulating Functions 76 55 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 56
Phone Display This section explains how to set display properties. ■ Setting the display You may find the display is too bright or too dark. You can set the display contrast, the backlight and the backlight intensity. Note: Please note that the backlight intensity may become less if Aastra 5380 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 57
's ringing tone properties. ■ Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the --key. Louder: Press the +-key. ■ Setting the Volume during a Call You want to adjust the volume while in - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 58
Ringing Properties You want to change the way in which your phone rings. You can set the ringing volume, the ringing melody, the speed and the attention tone volume. Note: Please note that the ringing volume may be reduced if Aastra 5380 is not connected to the power supply. Menu Press the Menu - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 59
Personalizing Your Phone Hands-free and headset settings This section explains other ways in which you can make calls with your phone. ■ Automatic Hands-Free Mode You want to answer a call without picking up the handset or pressing a key. You can choose whether your phone should immediately and - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 60
and Bluetooth® device (Aastra 5380 only) You want to make a call using a Bluetooth®-supported headset or to set up a conference using a Bluetooth®-supported conference unit. Contact your system administrator to install a Bluetooth® module. Note: Always disconnect the phone from the mains first - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 61
Personalizing Your Phone The terminal automatically discovers a Bluetooth® device and activates the Bluetooth® operation. You can activate or deactivate the Bluetooth® manually. The following Bluetooth® applications are supported: • Headsets • Conference units Only one Bluetooth® connection at a - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 62
selected language. ■ Configuring the DTMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone. Menu Settings Press the Menu Foxkey. Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. DTMF - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 63
Unlocking Your Phone", page 40). The factory setting is digit combination "0000"; you can select any 2 to 10-digit combination for your new PIN. If you have forgotten your PIN, your system administrator can reset it to the factory setting. Note: Your PIN applies to all your terminals . Menu Press - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 64
the Idle State You want to change the text displayed by your phone in the idle state. In addition to the date and time Identifying the communication system This terminal can be connected to different Aastra communication systems. You can verify to which system your terminal is connected to. Menu - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 65
Personalizing Your Phone ■ Local IP settings (Aastra 5380ip) The IP-relevant data for your phone is stored in this menu. The input of this data is password-protected; it can therefore only be carried out by your system administrator. You can however call up the data. Menu Settings Press the Menu - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 66
of call. ■ Do not disturb/Call waiting/Intrusion/Announcement/Forward You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it. Ask your system administrator whether these functions are enabled on the system. Menu Settings - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 67
book and how to edit or delete an entry. ■ Creating a New Phone Book Entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. You may store several phone number entries (business, private, mobile) to one contact. Define one of these numbers - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 68
of the call lists in your private phone book. You can add a phone number to an existing contact or create a new contact. Menu Call lists Press the Menu Foxkey. Scroll to Call lists and press the Select Foxkey. Select the call list and the user you want and press the Save - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 69
Personalizing Your Phone Configuring Voice Mail This section explains how to set your Voice Mail. ■ Personal greeting Mail", page 38. • More information on Voice Mail can be found in the "Operating Instructions for the Voice Mail Systems Ascotel® IntelliGate®". eud-0850/2.1 - I7.7 - 10.2008 69 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 70
number; Function key: Activate/deactivate function; Team key Organisation within the team; Line key: Setting up a key phone (Line keys must be set up by your system administrator). Note: For more information about the Aastra M535 the expansion key module, see chapter "Using the expansion key module - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 71
for a moment. ➯ Display shows choice of key types. Scroll to Number key and press the Select Foxkey. Enter phone numbers and names and confirm with the Ok Foxkey. If you have an Aastra M535 expansion key module connected, you can also select the number type (business number, mobile number or private - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 72
Personalizing Your Phone ■ Store a function under a key- function key You want to retrieve a deactivate the command again with a second keystroke - key-LED off. If you have connected an Aastra M530 or Aastra M535 expansion key module, the LED indicates the key status: • Red: Function is activated. - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 73
for a moment. ➯ Display shows choice of key types. Scroll to Team key and press the Select Foxkey. Answer Entering or editing phone number. If the user is stored in the system, the name is automatically entered. Confirm with the Ok Foxkey. ➯ The display shows - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 74
Personalizing Your Phone ■ Clearing a Key You want to clear the assignment made to a adapt your Line key settings to suit your personal requirements. Your system administrator will determine whether your phone has Line keys. ■ Setting the Response of a Line Key You want to set the response - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 75
Personalizing Your Phone Line key Answer Press the Line key you want and hold it down for a moment. ➯ The display shows the line key and - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 76
to phone number 201, disconnect ("X") Notes: • Functions that are not available via the menu can be activated using */# pro- cedures (see "User's Guide */# Procedures */# procedures can be found at http://www.aastra.com/docfinder ("User's Guide */# Procedures"). eud-0850/2.1 - I7.7 - 10.2008 76 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 77
Operator Console This section explains the options provided by your Aastra 5380 / 5380ip with Aastra M535 when it is registered on the system as an Operator Console . Information on Operator Console 78 Setting the operator console 81 Using an Operator Console 83 77 eud-0850/2.1 - I7.7 - 10.2008 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 78
as an operator console. You can then configure further line keys at any time. Use your Aastra 5380/5380ip as normal phone and the Aastra M535 as operator console with its specific features. ■ Aastra M535 The Aastra M535 contains all information of your operator console. A line key is stored on level - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 79
Personal Key is also configured. The Personal key allows the Operator Console to act as an ordinary user. In other words, you can use this key to make personal calls. Incoming calls to your personal phone number are routed to the Personal key. The position of this key can freely be chosen - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 80
Operator Console External call (Company A) External call forwarded to operator console (Company A) External call (Company B) External call forwarded to operator console (Company B) Connected Parked Hold Forwarded Recall Idle state Red-flashing Red-flashing Red-flashing Red-flashing • Red (external) - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 81
Console Setting the operator console You can configure up to 10 line keys on level 1 of an Aastra M535. ■ Adding and setting operator lines You can make a number of settings that affect the telephone's response when someone calls on a Line key. Note: The settings are made once for all the Line - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 82
key can only be deleted by your system administrator. When the last line key is deleted, your Personal Key is deleted as well and your phone is removed from the operator console queue. No function Deleting a line key: Press the key and hold it down for a moment. ➯ The display shows - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 83
-company system has deactivated the acoustic ringing, a call for this company is only signalled on the line key but not as text message in the phone's display. Pick up the handset. ➯ Connection with the line with the highest priority. Or: 1. Press the Line key. ➯ The line is selected. 2. Pick up the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 84
via your Personal key using the Operator Console. Your Operator Console then acts as an ordinary user; in other words, when making a call you will be transmitting your personal phone number. Enter the phone number. Press the personal key. ➯ Personal Key is flashing The line is selected. Pick up the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 85
Operator Console ■ Park call on line key You are connected with your call partner via a Line key and decide to park the party. You can park your call partner on the current Line key. Park Press the Park Foxkey. ➯ Line key flashes slowly, is displayed. To retrieve a parked call: Press the - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 86
Con- sole switches to the idle state. To transfer the exchange line with prefix: Enter the phone number you want. Transfer without prior notification: Put the handset on-hook. ➯ The internal user has taken the call. The Operator Console switches to the idle state. Transfer with prior notification - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 87
Operator Console ■ Activating a Substitution for the Operator Console You want to forward calls to your Operator Console to a different destination. The substitution function is used to forward calls intended for Operator Consoles. The substitution is automatically activated for all the other - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 88
Using remote control from a third-party phone: 1. Enter */# procedure #06. 2. Enter your phone number. 3. Enter your PIN. 4. Enter */# procedure *47 (see ""User's Guide */# Procedures""). If you have forgotten your PIN, your system administrator can reset it to the factory setting. 88 eud-0850/2.1 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 89
Further information The following sections contain more useful information about your phone. Troubleshooting 90 Declaration Open Source Software (Aastra 5380ip 91 System and Software-Related Functions 91 89 eud-0850/2.1 - I7.7 - 10.2008 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 90
information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. ■ Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 91
below are available at http://www.aastra.com/docfinder ("Public GNU source" document type). The licence texts for the GPL and LGPL are also stored on the terminal itself and can be viewed using the integrated web interface (URL: . Please read through the text - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 92
explain the setup options available with your phone. Equipment provided 93 Options 94 Setting up and mounting the phone 95 Connecting Aastra 5380 97 Connecting Aastra 5380ip 98 Expansion key module Aastra M530⁄M535 (optional 100 Labelling the Aastra M530 expansion key module 102 92 eud - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 93
Installation and First-Time Operation Equipment provided Telephone and handset Handset connection cable Telephone connection cable Aastra 5380 Stand rest; can also be used as a mounting frame for wall mounting Quick User's Guide and safety information eud-0850/2.1 - I7.7 - 10.2008 93 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 94
Options Plug-in power adapter (if the power supply is not supplied via the LAN, only Aastra 5380ip). Aastra M530 expansion key module with write-on labels (incl. stand rest and connection cable) Aastra M535 expansion key module with display (incl. stand rest and connection cable) 94 eud-0850 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 95
the handset socket on the underside of the phone. To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Connect the phone as indicated in chapter "Connecting Aastra 5380", page 97 and "Connecting Aastra 5380ip", page 98. 2 25° 1 2 40° 1 95 eud-0850 - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 96
mount the stand rest (Figure A). • Connect the handset and phone cord to the phone (Figure B). For the correct connection assignment refer to Chapter "Connecting Aastra 5380", page 97 and "Connecting Aastra 5380ip", page 98. • Insert the phone into the stand rest horizontally (Figure C-1) and slide - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 97
the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove. Connecting Aastra 5380 ■ Connections Telephone connection Connecting the handset Connecting the headset Connecting the Aastra M530⁄M535 expansion key module or power - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 98
Installation and First-Time Operation Connecting Aastra 5380ip ■ Connections Connecting to the IP network Connecting a PC (if required) Connecting the handset Connecting the headset Connecting the power supply Connecting the Aastra M530⁄M535 expansion key module Note: Your system administration will - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 99
installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. ■ Connecting the power supply If your LAN supports Power-Over-Ethernet (PoE), the phone will be powered via the LAN cord and you will not require a power adapter. If your LAN - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 100
M530⁄M535 (optional) You can connect up to 3 Aastra M530 expansion key modules with 20 configurable keys each and up to 3 Aastra M535 expansion key modules with 3 x 15 configurable keys to your phone. You can freely combine Aastra M530 and Aastra M535. Each key has an LED for visual signalling - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 101
. • Feed the connecting cable through the strain relief on the underside of the Aastra M530⁄M535 expansion key module. • Plug the phone cord back into the socket on the underside of the phone. The expansion key module Aastra M530⁄M535 is now ready for operation. • Depending on the type of power - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 102
expansion key module Write-on labels for the configurable keys can be found on the internet at http://www.aastra.com/ docfinder as an electronic document. You can fill out the fields directly on your PC and then print out the labels. • Label the write- - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 103
Headset on an internal user 28 Calling a Team IP phone to the LAN 98 Connecting your PC to the LAN 99 Connecting your phone Phone Number 11 Digit keys 2, 17 Dismantling 97 Display 15, 56 Display (Operator Console 79 Display contrast 56 Display symbols 4 Display symbols (expansion module Aastra - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 104
Aastra M530 94 Expansion key module Aastra M530/M535 97, 98, 100 Expansion key module Aastra Headset 13 I Illumination 56 Information on Operator Console 78 Installation 92 Intended Purpose 6 Intrusion 66 IP connections 98 K Key phone Guided Navigation 19 Microphone key 3 Mounting the phone - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 105
control 50 Requesting a Callback 27 Resetting activated features 20 Ring Alone 49 Ringing in the phone book from the call list 68 Storing the phone number in the phone book from Troubleshooting 90 Trying to register 90 U Unlock 40 Upper and Lower Case 18 User information 6 Using a Headset - Aastra 5380ip | User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 106
Declaration of Conformity Aastra Technologies Limited hereby declares that the equipment Ascotel® www.aastra.com/docfinder Ascotel® and IntelliGate® are registered trademarks of Aastra. Technical modifications and product availability subject to change without notice. Copyright © Aastra Technologies
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Aastra Communications Systems
Aastra 5380 / Aastra 5380ip
User's Guide