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Aastra 5380ip User Manual Aastra 5380/5380ip (Office 80/80IP) - Page 87

Activating a Substitution for the Operator Console, Answering Calls to a Two-Company System

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Operator Console ■ Activating a Substitution for the Operator Console You want to forward calls to your Operator Console to a different destination. The substitution function is used to forward calls intended for Operator Consoles. The substitution is automatically activated for all the other Operator Consoles as well. Calls to your Personal key are not affected by the forwarding. Menu Settings Press the Menu Foxkey. Scroll to Settings and press the Select Foxkey. Operator Scroll to Operator and press the Select Foxkey. Substitution Deactivate Activating the substitution: Scroll to Substitution and press the Select Foxkey. ➯ Substitution is now activated. Deactivating the substitution: Press the Deactivate Foxkey. ➯ Substitution is now deactivated. Notes: • Calls already on the Operator Console when the substitution function is activated are not forwarded. • The substitution cannot be activated by remote control. ■ Answering Calls to a Two-Company System Your two-company system rings. The LED next to the Line key begins to flash. The display shows whether the call is intended for Company A or B. eud-0850/2.1 - I7.7 - 10.2008 Pick up the handset. Call for Company A. Press the Line key and answer as Company A. Call for Company B. Press the Line key and answer as Company B. ■ Making calls to a two-company system You are operating a two-company system and want to appear either as Company A or as Company B, as necessary. Requirement: The system and your Operator Console have been set up by the system administrator. 87

Section	Page
Aastra 5380 / Aastra 5380ip User's Guide	1
Document information	7
Contents	8
Dialling and Phoning	9
Answering Calls	10
Answering a Call	10
Ending a Call	10
Making calls	11
Dialling with the Phone Number	11
Dialling with Redial	11
Using Your Phone in Open Listening Mode	12
Using Your Phone in Hands-Free Mode	12
Muting the Microphone	13
Using a Headset	13
Using the Display and Operating Elements	14
Display	15
Display symbols and display text	15
Keys	16
Pressing a Key	16
Using the Foxkey	16
Using the expansion key module Aastra M535	16
Input	17
Digit keys	17
Alpha Keyboard	17
Switching between Upper and Lower Case	18
Correcting your Input	18
Moving the Cursor	19
Menu-Guided Navigation	19
Accessing the menu	19
Navigating with the navigation key	19
Undoing Actions	19
Other navigation possibilities	20
Resetting activated features	20
Signals	20
Indicator LED Signals	20
Supplementary features	21
Making and answering calls	22
Dialling by Name	22
Dialling from the phone book	23
Dialling from external phone books	23
Dialling from the Call List of Unanswered Calls	24
Dialling from the Call List of Answered Calls	25
Dialling with Redial	25
Selecting with a preconfigured Foxkey	26
Selecting with a configurable key on the Aastra M530⁄M535 expansion key module (optional)	26
Requesting a Callback	27
To answer the callback request	28
Call Waiting on an internal user	28
Answering Call Waiting	29
Starting an Announcement	30
Receiving an Announcement	30
Private call with PIN	31
Using functions while in a call	32
Enquiry Call During a Call	32
Brokering between an Enquiry Call Party and Your Call Partner	32
Making a Conference Call	33
Transferring a Call Partner	33
Parking a Call Partner	34
Organising absences from the desk	35
Organising absences using the Absence Key	35
Forwarding Calls (Call forwarding)	36
Forwarding a Call on No Reply (CFNR)	37
Forward to Voice Mail	38
Forwarding to a message	39
Locking Your Phone	39
Unlocking Your Phone	40
Functions for special situations	41
Deflect a call during the ringing phase	41
Reject a call during the ringing phase	41
Send text messages	42
Read Text Messages	43
Picking Up a Call	43
Using the DTMF Mode. Activating/deactivating DTMF	44
Making a call on a third-party phone	45
Paging an Internal User	46
Answer the pager	46
Answering a General Bell	47
Activating/Deactivating a Discreet ring	47
Suppressing your call number from your called party's terminal display	48
Tracking a Malicious Call	48
Personal call routing	48
Ring Alone	49
Setting functions by remote control	50
Organisation Within the Team	51
Using the Team Key	51
Calling a Team Partner	51
Substituting for a Team Partner	52
Starting an Announcement to a Team Partner	52
Line Keys	53
Answering a Call on a Line Key	53
Making Calls using the line key	54
Park call on line key	54
Switching active lines	54
Personalizing Your Phone	55
Display	56
Setting the display	56
Setting the Aastra M535 display	56
Setting the Ringing Properties (Audio)	57
Setting the ringing volume during ringing	57
Setting the Volume during a Call	57
Setting the Ringing Properties	58
Hands-free and headset settings	59
Automatic Hands-Free Mode	59
To activate headset operation	60
Activate Bluetooth® operation and Bluetooth® device	60
General settings	62
Selecting the language	62
Configuring the DTMF mode	62
Changing the PIN	63
Entering the Display Text for the Idle State	64
Identifying the communication system	64
Local IP settings (Aastra 5380ip)	65
Protection	66
Do not disturb/Call waiting/Intrusion/Announcement/Forward	66
Phone Book Management	67
Creating a New Phone Book Entry	67
Editing or deleting a phone book entry	68
Storing the phone number in the phone book from the call list	68
Configuring Voice Mail	69
Personal greeting	69
Configuring Keys	70
Available keys	70
Store a phone number under a key - number key	71
Store a function under a key- function key	72
Storing a Team Partner under a Key- team key	73
Clearing a Key	74
Configuring Line Keys	74
Setting the Response of a Line Key	74
Formulating Functions	76
Function Commands	76
*/# Procedures	76
Operator Console	77
Information on Operator Console	78
Aastra M535	78
Operator line keys	78
Personal Key	79
Queue	79
Display, Display symbols and LEDs	79
Setting the operator console	81
Adding and setting operator lines	81
Deleting a line key	82
Using an Operator Console	83
Answering a Call on Your Personal Key	83
Answering a Call on a Line Key	83
Making calls using the Personal Key	84
Making Calls using the line key	84
Park call on line key	85
Switching active lines	85
Transferring an Exchange Line	86
Activating a Substitution for the Operator Console	87
Answering Calls to a Two-Company System	87
Making calls to a two-company system	87
Activating/Deactivating Functions by Remote Control	88
Further information	89
Troubleshooting	90
Malfunctions	90
Declaration Open Source Software (Aastra 5380ip).	91
About Open Source Software	91
System and Software-Related Functions	91
Installation and First-Time Operation	92
Equipment provided	93
Options	94
Setting up and mounting the phone	95
Setting the phone up as a desktop phone	95
Wall mounting	96
Dismantling	97
Connecting Aastra 5380	97
Connections	97
Connecting your phone to the system	97
Logging your phone on	97
Connecting Aastra 5380ip	98
Connections	98
Connecting your phone to the LAN	98
Connecting your PC to the LAN	99
Connecting the power supply	99
Logging your phone on	99
Expansion key module Aastra M530⁄M535 (optional)	100
Connections	100
Connecting the Aastra M530⁄M535 expansion key module	101
Labelling the Aastra M530 expansion key module	102
Index	103
A	103
B	103
C	103
D	103
E	103
F	104
G	104
H	104
I	104
K	104
L	104
M	104
N	104
O	104
P	104
Q	105
R	105
S	105
T	105
U	105
V	105
W	105