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Aastra OpenCom 130 User Guide - Page 201

Call°wait.°prot., Protection, Call°, Telephony: Devices: System telephones

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Call Queue Examples of Use ■ Configure the Aastra 6775 (OpenPhone 75 / OpenPhone 65 and e.g. a base station (RFP) under Telephony: Devices. ■ Configure a trunk key for the Aastra 6775 (OpenPhone 75 / OpenPhone 65 under Telephony: Devices: System telephones. ■ Configure the Aastra 610d / 620d / 630d under Telephony: Devices: DECT phones and assign the Aastra 610d / 620d / 630d its own telephone number. Check in the Aastra 610d / 620d / 630d. ■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key. ■ In the Configurator, create a new group called "Operators" under User Manager: User groups. Activate the Call queue, Call waiting protection and Call forwarding authorisations for this group and set the Dial in (outgoing): External option appropriately. ■ Create a user called "Operator 1" under User Manager: User. Assign this user to the "Operators" user group. Assign the telephone numbers of the Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key and the number of the mobile Aastra 610d / 620d / 630d to this user. ■ Activate Call wait. prot. (call waiting protection) on both terminals in the Protection menu. ■ Configure a feature key on the Aastra 6775 (OpenPhone 75 / OpenPhone 65 which activates / deactivates a "call forwarding immediately" to the telephone number of the mobile Aastra 610d / 620d / 630d (in the menu Call diversion: Divert phone: Immediately). Use Incoming calls are routed to the Aastra 6775 (OpenPhone 75 / OpenPhone 65 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal. The display on the Aastra 6775 (OpenPhone 75 / OpenPhone 65 indicates how many calls there are in the queue. If the operator wants to leave the workstation and take along the enquiry station, call forwarding to the Aastra 610d / 620d / 630d is activated by pressing a feature key. Calls which are in the Aastra 6775 (OpenPhone 75 / OpenPhone 65 queue must still be answered on this telephone. New calls are signalled on the mobile 199

Section	Page
130 OpenCom 100 131 150	1
Mounting and Commissioning	1
Contents j	3
1. Features	11
2. Factory Settings on Delivery	18
2.1 Telephony Functions	18
2.1.1 OpenCom 130	18
2.1.2 OpenCom 131	18
2.1.3 OpenCom 150	19
2.2 Authorisations	19
2.3 Internet Functions	24
3. Installation	26
3.1 Scope of Delivery	26
3.2 Safety Precautions	27
3.3 Declarations of Conformity	28
3.4 Mounting Location	28
3.5 Wall Mounting	29
3.6 Installing an Expansion Set	29
3.7 Installing Interface Cards	32
3.7.1 V.24 and Doorstation Equipment Slots	32
3.7.2 Slots for Additional Interface Cards	34
3.7.3 Installing an M100-AT4 Card	36
3.8 Available Ports	39
3.8.1 OpenCom 130	39
3.8.2 OpenCom 131	40
3.8.3 OpenCom 150	41
3.8.4 Positions of the Ports	43
3.9 Interface Cards	45
3.9.1 OpenCom 131 (1 Slot)	45
3.9.2 OpenCom 130 (3 Slots)	45
3.9.3 OpenCom 150 (5 Slots)	48
3.10 Port Assignment, Termination, Cable Lengths	50
3.10.1 S0 Ports	50
3.10.2 Upn Ports	52
3.10.3 a/b Ports	53
3.10.4 Actor/Sensor	54
3.10.5 LAN Port	54
3.10.6 DSL Port	55
3.10.7 PCM Port	56
3.11 Power Failure	56
3.12 Connectible Terminals	57
3.12.1 Internal/External S0 Ports	57
3.12.2 Upn Ports	58
3.12.3 a/b Ports	58
3.12.4 Actor/Sensor Ports	61
3.12.5 COM Port	62
3.12.6 LAN Port	62
3.13 Installing the Memory Card	63
3.13.1 Safety Precautions	63
3.13.2 To Install a Memory Card …	64
4. Aastra 677x: Extensions and Accessories	65
4.1 Power Supply Unit	65
4.2 Key Extensions	65
4.3 Headset	69
5. S2M Connector Module	70
5.1 Installation	71
5.2 Configuration	73
6. Mounting the OpenCom 150 Rack InfoCom System	74
6.1 Safety Precautions	74
6.2 Technical Data	75
6.3 Pinning of RJ 45 Jacks	76
6.4 Scope of Delivery	77
7. Configuration	78
7.1 Brief Guide to Initial Configuration	79
7.2 Configuring the OpenCom 100	81
7.2.1 Preparing the Configuration	81
7.2.2 Starting the Web Console	81
7.2.3 Loading the Online Help	83
7.2.4 Finishing the Configuration	83
7.2.5 Saving and Loading the Configuration	83
7.2.6 Preconfiguration	84
7.2.7 Offline Configurator	84
7.2.8 Remote Configuration	84
7.2.9 Codes for IP Configuration	87
7.2.10 Receiving System Messages as E-Mail	88
7.2.11 Loading SW Updates	88
7.2.12 Resetting the System Data	89
7.2.13 Basic Hardware Settings Switch	89
7.2.14 Generating Your Own MoH Files	90
8. Configuration Examples	92
8.1 OpenCom 100 in Computer Networks	92
8.2 Introduction to TCP/IP	93
8.3 OpenCom 100 in a Serverless LAN	94
8.3.1 DNS Name Resolution	95
8.3.2 Internet Access	95
8.3.3 RAS Access	96
8.4 OpenCom 100 in a LAN with an IP-enabled Server	96
8.4.1 DNS Name Resolution	98
8.4.2 Internet Access	98
8.4.3 RAS Access	99
8.5 Branch Link	100
8.6 Useful Information on Internet Access	101
8.6.1 Costs	101
8.6.2 Using the Web	101
8.6.3 E-Mail	102
8.6.4 NAT	102
9. Voice over IP (VoIP)	104
9.1 Quick Start	105
9.1.1 IP System Telephony	105
9.1.2 External SIP Line	106
9.1.3 Internal SIP Telephony	108
9.2 Fundamentals	109
9.2.1 Propagation Delay and Bandwidth	110
9.2.2 Latency and Packet Length	110
9.2.3 Voice Quality	111
9.2.4 Optimisation	113
9.2.5 Call Set-up	114
9.2.6 Useful Services	114
9.3 Media Gateway (MGW)	115
9.3.1 Software MGW	115
9.3.2 MGW Interface Card	116
9.4 SIP Telephony	117
9.4.1 External SIP Connections	117
9.4.2 Internal SIP Subscribers	119
9.4.3 Aastra 673xi/675xi SIP Telephones	122
9.4.3.1 Aastra 673xi/675xi Setup	124
9.4.3.2 Aastra 673xi/675xi DHCP	126
9.4.3.3 Aastra 673xi/675xi Hot Desking	127
9.5 VoIP System Telephones	128
9.5.1 Device Properties	129
9.5.2 VoIP System Telephone Configuration	130
9.5.3 LAN DHCP Server	130
9.5.4 Start Procedure	131
9.5.5 Local Configuration	134
9.6 Aastra 277xip (OpenPhone 7x IPC)	137
9.6.1 Installation	138
9.6.2 Configuration	138
10. DECT over IP®	140
10.1 Properties	140
10.1.1 DECT Base Stations	140
10.1.2 Features	141
10.2 Configuration	142
10.2.1 Dual Operation	143
10.2.2 Synchronisation	144
10.2.3 Setting up the WLAN Function	144
10.2.4 Configuring for a Remote Location	148
11. PBX Cascading	150
11.1 Variants of PBX Cascading	150
11.2 Functionality of PBX Cascading	150
11.3 Putting a Cascaded PBX into Operation	152
11.3.1 Notes	153
11.4 Licensing Information	154
12. PBX Networking	155
12.1 Connections	156
12.1.1 Protocol: Q.SIG or DSS1	156
12.1.2 Master/Slave	157
12.1.3 L1 Clock	157
12.2 Types of Point-to-Point Connections	158
12.2.1 Direct Connection	158
12.2.2 Connection via an Active Transmission System	159
12.2.3 Connection via the Public Network	159
12.2.4 Connection via Q.SIG.IP	160
12.3 Configuration	161
12.3.1 Bundles	161
12.3.2 Routes	161
12.3.3 Numbering	162
12.4 Technical Details	163
13. Telephony	165
13.1 E.164 conversion	165
13.1.1 Configuration	165
13.1.2 Example	167
13.1.3 Further Information	168
13.2 Call Forwarding	168
13.2.1 Attributes	169
13.2.2 Loop Detection	170
13.2.3 Virtual Call Numbers	171
13.2.4 Hunt Groups	171
13.2.5 External Call Forwarding	172
13.2.6 Information on the Update	173
13.3 PIN Code Telephony	173
13.3.1 Configuration	174
13.3.2 Implementation	175
13.4 Switch authorisation	175
13.4.1 Configuration	176
13.4.2 Implementation	176
14. Fixed Mobile Convergence	178
14.1 Configuring FMC Telephones	183
14.2 Configuring “Aastra Mobile Client” Software	185
15. Team Functions	189
15.1 Introduction	189
15.1.1 Explanation of Keys	189
15.1.2 Team Configuration	191
15.2 Examples of Use	191
15.2.1 Executive/Secretary Team	192
15.2.2 Three-member Team	193
15.2.3 Unified Team	195
15.2.4 Toggle Team	196
16. Call Queue	198
16.1 Introduction	198
16.1.1 Activation of Queues	199
16.1.2 Call Forwarding	199
16.1.3 Pickup	200
16.1.4 Hunt Groups	200
16.2 Examples of Use	200
16.2.1 Enquiry Station for an Operator with Two System Telephones	200
16.2.2 Group of Three Enquiry Stations	202
17. Multi-Company Variant	204
17.1 Configuring the Multi-Company Variant	205
17.1.1 Activating the Multi-Company Variant	205
17.1.2 Configuring and Managing Companies	206
17.1.3 Assigning Users	206
17.1.4 Assigning a Bundle/SIP Trunk	207
17.1.5 Allocating Routing Codes	207
17.1.6 Configuring the Company Exchange	208
17.2 Working with the Multi-Company Variant	208
17.2.1 Company Telephone Book	208
17.2.2 Making Calls Between Companies	209
17.2.3 Billing Charges per Company	209
18. Configuring the PC Software	210
18.1 PC Offline Configuration	210
18.2 Setting up TAPI	212
18.3 Setting up NET CAPI	214
18.4 Browser for OpenCTI and OpenHotel	215
18.5 Setting up Video Telephony	216
18.6 Synchronising the PC Clock	217
18.7 Address Queries using LDAP	218
19. Frequently Asked Questions	219
19.1 General/Hardware	220
19.2 Telephony	221
19.3 PBX Networking	223
19.4 DECT	224
19.5 LAN	225
19.6 Internet	226
20. Technical Specifications	228
21. Notes on Disposal	235

Match case Limit results 1 per page

Call Queue

Examples of Use

199

■

Configure the Aastra 6775 (OpenPhone 75 / OpenPhone 65 and e.g. a base

station (RFP) under

Telephony: Devices

■

Configure a trunk key for the Aastra 6775 (OpenPhone 75 / OpenPhone 65

under

Telephony: Devices: System telephones

■

Configure the Aastra 610d / 620d / 630d under

Telephony: Devices: DECT

phones

and assign the Aastra 610d / 620d / 630d its own telephone number.

Check in the Aastra 610d / 620d / 630d.

■

Under

Telephony: Call Distribution: Incoming

Telephony: Call Distri-

bution: Incoming DDI

route all incoming calls to the number of the

Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key.

■

In the

Configurator

, create a new group called “Operators” under

User

Manager: User groups

. Activate the

Call queue

Call waiting protection

and

Call forwarding

authorisations for this group and set the

Dial in (outgoing):

External

option appropriately.

■

Create a user called “Operator 1” under

User Manager: User

. Assign this user

to the “Operators” user group. Assign the telephone numbers of the

Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key and the number of the

mobile Aastra 610d / 620d / 630d to this user.

■

Activate

Call°wait.°prot.

(call waiting protection) on both terminals in

the

Protection

menu.

■

Configure a feature key on the Aastra 6775 (OpenPhone 75 / OpenPhone 65

which activates / deactivates a “call forwarding immediately” to the telephone

number of the mobile Aastra 610d / 620d / 630d (in the menu

Call°

diversion:°Divert°phone:°Immediately

Use

Incoming calls are routed to the Aastra 6775 (OpenPhone 75 / OpenPhone 65

manned by the operator, who then puts the calls through. A queue is used so that

callers do not get a busy signal. The display on the Aastra 6775 (OpenPhone 75 /

OpenPhone 65 indicates how many calls there are in the queue.

If the operator wants to leave the workstation and take along the enquiry station,

call forwarding to the Aastra 610d / 620d / 630d is activated by pressing a feature

key. Calls which are in the Aastra 6775 (OpenPhone 75 / OpenPhone 65 queue

must still be answered on this telephone. New calls are signalled on the mobile