Aastra OpenCom 130 User Guide - Page 203
Call°wait.°prot., Protection, Calls:°Hunt°group
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Call Queue Examples of Use ■ In the User Manager, configure a user for each of the three operators and assign these settings to the user group called "Operators". Allocate each user the telephone number of the trunk key of their system telephone. ■ Activate Call wait. prot. (call waiting protection) on all three terminals in the Protection menu. ■ Programme a feature key with the function "Sign on / sign off from hunt group" on the three system telephones (in the menu Calls: Hunt group). Use Incoming calls are signalled in parallel to all signed-on enquiry stations. If the enquiry stations are busy, the incoming call joins the queue on each of the terminals in the hunt group. If one of the enquiry stations accepts a call from the queue, the call is removed from the queues of all the other enquiry stations. The display at each enquiry station (Aastra 6775 (OpenPhone 75 / OpenPhone 65) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature key. In contrast to Example 1, further calls do not have to be processed after the sign-off, as the calls are also registered in the queues of the other signedon enquiry stations. Note: When the last enquiry station remaining in the hunt group signs off, further callers will hear the busy tone. 201