Acer S58 User Manual - Page 40

Appendix, FAQ and troubleshooting

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40 - Appendix APPENDIX FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Audio Multimedia files System information and performance Power Question Suggestions If the headset is plugged into the device, the speaker is Why is there no sound coming from the device? automatically shut off. the headset. Check that the device setting is not muted. Disconnect volume Check that the volume control is not at its lowest setting. Why can't I view my picture files? You may be trying to view an image that is not supported. See Multimedia on page 47. Why can't I view my video files? You may be trying to view a video that is not supported. See Multimedia on page 47. Why can't I play my music files? You may be trying to play a file that is not supported. See Multimedia on page 47. How do I check the OS version of my device? Tap Settings > System > About > More info to check the OS version (Build number) and other hardware and software information. I can't turn on the device. The battery power may be depleted. Recharge the device. See Charging the battery on page 6 for more information.

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40 - Appendix
A
PPENDIX
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the
use of your smartphone, and gives easy answers and solutions to
these questions.
Aspect
Question
Suggestions
Audio
Why is there no
sound coming
from the device?
If the headset is plugged into the
device, the speaker is
automatically shut off. Disconnect
the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.
Multimedia
files
Why can’t I view
my picture files?
You may be trying to view an
image that is not supported.
See
Multimedia on page 47
.
Why can’t I view
my video files?
You may be trying to view a video
that is not supported.
See
Multimedia on page 47
.
Why can’t I play
my music files?
You may be trying to play a file that
is not supported.
See Multimedia
on page 47
.
System
information
and
performance
How do I check
the OS version
of my device?
Tap
Settings
>
System
>
About
>
More info
to check the OS version
(Build number) and other hardware
and software information.
Power
I can’t turn on
the device.
The battery power may be
depleted. Recharge the device.
See Charging the battery on
page 6
for more information.