Acer TravelMate P455-MG User Manual

Acer TravelMate P455-MG Manual

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  • Acer TravelMate P455-MG | User Manual - Page 1
    - 1 TravelMate P4 Series (15") User's Manual
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    2 - © 2013. All Rights Reserved. TravelMate P4 Series (15") Covers: P455-M / P455-MG This revision: October 2013 Sign up for an Acer ID and enable Acer Remote Files Open the Acer Portal from the Start screen to sign up for an Acer ID or sign in if you already have an Acer ID. There are three great
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    guides 6 Basic care and tips for using your computer 6 Turning your computer on and off 6 Taking care of your computer 7 Taking care of your AC adapter 7 Taking care of your battery pack 8 Cleaning and servicing 8 Your Acer Windows 7 34 Changing BIOS settings 35 Changing between
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    Universal Serial Bus (USB) 71 Frequently asked questions 73 Requesting service 75 Tips and hints for using Windows 8.1.... 77 How do updates?..... 83 Where can I get more information 83 Troubleshooting 84 Troubleshooting tips 84 Error messages 84 Internet and online security 86
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    • Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Acer's bundled software
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    computer can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your notebook. It
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    First things first - 7 You can also put the computer in sleep mode by pressing the sleep hotkey + . Note If you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer. If you turn off the computer and want to turn it on
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    replacements. Turn the power off before removing or replacing batteries. • Do not tamper with batteries. Keep them away from children. • Dispose of used batteries according to local regulations. Recycle if possible. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off
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    TOUR After setting up your computer as illustrated in the Setup Guide, let us show you around your new Acer computer. Screen view 1 2 5 3 4 # Icon Item Description Web camera for video 1 Webcam communication. A light next to the webcam indicates that the webcam is active. 2 Screen
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    Acer notebook tour # Icon Item Description HDD indicator Indicates when the hard disk drive is active. Power indicator Indicates the computer's power status. Communication Indicates the computer's wireless 4 indicator connectivity device status. Indicates the computer's battery status
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    . Touch-sensitive pointing device. The left and right buttons function like the left and right mouse buttons. Fingerprint reader for Acer ProShield Security Suite (configuration may vary by model). 1 2 3 4 56 # Icon 1 2 Item Kensington lock slot External display (VGA) port Description Connects
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    12 - Your Acer notebook tour # Icon 3 4 5 6 Item Ethernet (RJ-45) port HDMI port USB port Headset/speaker jack Description Connects to an Ethernet 10/100/ 1000-based network. Supports high-definition digital video connections. Connects to USB devices. Connects to audio devices (e.g., speakers,
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    # Icon Item 6 DC-in jack Base view 1 2 3 Your Acer notebook tour - 13 Description Connects to an AC adapter. 6 5 4 # Icon 1 2 3 4 5 6 Item Description Battery bay Houses the computer's battery pack. Memory Houses the computer's main compartment memory. HDD compartment Houses the
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    14 - Using the keyboard USING THE KEYBOARD The keyboard has full-sized keys and an separate numeric keypad, separate cursor, lock, Windows, function and special keys. Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is
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    Using the keyboard - 15 Hotkey Icon + + + + + + + < > + < > Function Description Display toggle Switches display output between the display screen, external monitor (if connected) and both. Display off Turns the display
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    16 - Using the keyboard The keyboard has two keys that perform Windows-specific functions. Key Description Pressed alone it returns to the Start screen or to Windows key return to the last open app. It can also be used with other keys for special functions, please check Windows Help.
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    finger across the touchpad to select all items in an area. Touchpad gestures Windows 8.1 and many applications support touchpad gestures that use one or more fingers. Note Support for touchpad gestures depends on the active application. These allow you to control applications with a few simple
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    18 - Touchpad • Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right, top or left. • Swipe in from right edge: Toggle the charms. • Swipe in from top edge: Toggle the app commands. • Swipe in from left edge: Switch to the previous app. • Two-finger slide
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    return it to an earlier state. This section describes the recovery tools available on your computer. Acer provides Acer Recovery Management, which allows you to create a recovery backup, a drivers and applications backup, and to start recovery options, either using Windows tools, or the recovery
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    20 - Recovery 1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition
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    a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember. Creating a drivers and applications backup To create a Drivers and Applications Backup, that contains the factory-loaded software and
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    your computer features a DVD recorder, one or more blank recordable DVDs. 1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. 2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD into the optical drive, then click Next
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    applications on page 24. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning
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    need to reinstall device drivers that did not come pre-installed on your computer, follow the instructions provided with the device. If you are reinstalling using Windows and the recovery information stored on your computer: 1. From Start, type 'Recovery' and then click Acer Recovery Management in
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    of the Acer Resource Center. Images for reference only. 4. Click the install icon for the item you want to install, then follow the onscreen instructions to complete the installation. Repeat this step for each item you want to reinstall. If you are reinstalling from a Drivers and Applications
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    Contents section of the Acer Resource Center. Images for points. In most cases of hard-to-resolve software problems, you can return to one of these restore points device drivers. Note For more information about using Microsoft System Restore, from Start, type 'Help' and then click Help and Support in
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    . Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods, you may need with Acer Recovery Management on page 28. Customized Restore will attempt to retain your files (user data) but will reinstall all software and drivers.
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    28 - Recovery the Windows Store). See Customized Restore with Acer Recovery Management on page 29. Restore Factory Settings with Acer Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window opens
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    appears asking you to choose the keyboard layout. 2. Several options are now presented. Click Troubleshoot. 3. Click either Refresh your PC or Reset your PC. Note "Refresh your PC" take several minutes. Customized Restore with Acer Recovery Management 1. Click Customized Restore (Retain User Data).
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    , press to change this setting to Enabled. d. Use the left or right arrow keys to select the Exit menu. e. Depending on the type of BIOS your computer uses, select Save Changes and Exit or Exit Saving Changes and press Enter. Select OK or Yes to confirm. f. Your computer will restart
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    Select your keyboard type. 7. Select Troubleshoot and then choose the type of recovery points. In most cases of hard-to-resolve software problems, you can return to one of these restore hard drive, then reinstalls Windows and all software and drivers that were preinstalled on your system. If you can
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    32 - Recovery 2. Click Next. 3. Select the operating system to recover (normally only one option is available). 4. Choose to keep any changes to the hard drive: a. If you have deleted the recovery partition or otherwise changed the partitions on the hard drive and want to keep these changes, select
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    . Important Changing the OS will erase all data on your computer. Create a backup before changing. Changing to Windows 8.1 To change to Windows 8.1, open Acer eRecovery Management (Start > All programs > Acer). 1. Select Restore, then Restore Operating System to Factory Defaults. 2. Select Yes.
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    Windows 7 3. Select Windows 8.1, and then click OK and follow the instructions. Windows will restart, replace Windows 7 with Windows 8.1, and then start the Windows 8.1 setup process. Note After configuring Windows 8.1, enter the BIOS (press when starting your computer) enter the Boot menu and
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    . 2. Select Yes. 3. Select Windows 7, and then click OK and follow the instructions. Windows will restart, replace Windows 8.1 with Windows 7, and then start the Windows 7 setup process. Changing BIOS settings To change your BIOS settings, press when you see the Acer logo during boot up.
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    36 - Changing to Windows 8.1 or Windows 7 Use the arrow keys to select Boot > Boot Mode. Press , then use the arrow keys to select UEFI or Legacy BIOS. Press again. Finally, press to save the settings and reboot.
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    + when you see the Acer logo during boot up to launch Acer Recovery Management. 2. Select Restore Operating System to Factory Deafults. 3. Select which operating system to restore: Windows 7 or Windows 8.1. 4. Click OK and follow the instructions to complete the process and recover your
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    to the Internet using a cable. But first, an Internet Service Provider (ISP) -- usually a phone or cable company -- will have to go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you
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    during setup. Select your network and enter the password if required. Acer notebook computers feature an Airplane mode hotkey that turns the network Otherwise, open Internet Explorer and follow the instructions. Note Please refer to your Internet Service Provider (ISP) or router documentation for
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    40 - Connecting to the Internet Connecting to a 3G network If your computer has a SIM slot, you can connect to the Internet using a 3G (cellular phone) network. To do this, you must have a compatible SIM card and a data contract with your cellular provider. Note Please contact your cellular provider
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    a separate Bluetooth dongle plugged into the computer's USB port (if no internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enabling Bluetooth from Windows 8.1 Bluetooth on your computer is disabled by default. To
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    42 - Using a Bluetooth connection 4. Select the Allow Bluetooth devices to find this computer check box, click Apply, and then click OK. Adding a Bluetooth device Every new device must first be "paired" with your computer's Bluetooth adapter. This means it must first be authenticated for security
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    add. Using a Bluetooth connection - 43 A code displays on your computer, which should match the code displayed on your device. Select Yes. Then into the device (usually "0000" or "1234"). Consult your device's user manual for more information. Your device will show up in the list of devices if
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    44 - Using a Bluetooth connection click on View devices and printers. Right click on your device and select Advanced Operations > Connect to operation window. The operation window enables you to play music and audio from your device through your computer, send files to your device and change
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    you meet makes life just a little bit easier. To help, Acer has created an application that enables you to easily share your contact icon. Your computer generates a QR code of your contact information enabling others to use their mobile device's QR code scanning app to save your contact
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    46 - Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you're traveling • How to get the most out of your battery
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    unauthorized access • Protecting local storage • Securing the network Acer ProShield includes five modules that will secure your device from refer to your computer's specifications to confirm which modules are supported. • Credential Manager - Password, Fingerprint registration (if your
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    48 - Acer ProShield Click Start to begin. You will be required to set a password, and can choose to create a Personal Secure Drive. Note Select a password that you
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    Acer ProShield - 49 Personal Secure Drive The Personal Secure Disk (PSD) is a secure section of your hard disk where you can save files. You can only
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    50 - Acer ProShield Credential Manager Here you can set and manage your credentials, including Pre-boot authentication. You can change your ProShield and Windows passwords, register fingerprints,
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    Acer ProShield - 51 Data Protection Here you can select files for encryption or decryption, and manage your Personal Secure Drive. Data Removal Here you can select
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    is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press during the POST while the computer logo is being displayed. Boot sequence To set the boot
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    and data: • Supervisor Password prevents unauthorized entry into the BIOS utility. Once set, you must enter this password to gain access to the BIOS utility. See Setting passwords on page 52. • User you forget your password, please get in touch with your dealer or an authorized service center.
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    center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press to access the BIOS utility. If you enter the password incorrectly, a warning message appears. Try again and press . • When
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    for signals to start. These checks will slowly drain your computer's battery. If you prefer to reduce your computer's power requirements and environmental to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Open the desktop.
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    56 - Power management 5. Select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes.
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    pack - 57 The computer uses a Lithium battery that gives you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the
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    cycle and improving recharging efficiency. You are advised to follow the suggestions set out below: • Purchase an extra battery pack. • Use AC power whenever possible, reserving battery for mobile use. • Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to
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    Look after your AC adapter and battery. Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter
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    pack. Recommended Action 1. Save all necessary files. 2. Close all applications. 3. Turn off the computer. Installing and removing the battery pack Important Before removing the battery from the unit, connect the AC adapter if you want to continue using your computer. Otherwise, turn off the
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    Traveling with your computer - 61 TRAVELING WITH YOUR COMPUTER This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: 1. Save any open files. 2.
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    other than your computer. If your meeting will be longer, or if your battery is not fully charged, you may want to bring the AC adapter with you If the meeting room does not have an electrical outlet, reduce the drain on the battery by putting the computer in Sleep mode. Press + or close
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    : • AC adapter and power cord. • A spare battery • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while carry the computer with you, leave the computer in the trunk of the car to avoid exposing the computer to excessive heat. • Changes in temperature
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    it into the gate area. What to take with you Take the following items with you: • AC adapter • Spare, fully-charged battery pack(s) • Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home, follow these
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    with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination(s). • Spare, fully-charged battery pack(s). • Additional printer driver files if you plan to use another printer. • Proof of purchase, in case you need to show it to customs officials
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    66 - Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer
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    Connectivity options Your computer has a card reader and other ports/jacks that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are used in a wide
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    68 - Memory card reader (2 TB). Your computer provides an SDHC or SDXC compatible card reader. Note SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the
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    monitor with a VGA or DVI port (the type of connection supported depends on your computer's configuration). The appropriate cable is usually into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer
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    70 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video
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    Acer computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device's documentation to see which standard it supports Some USB 3.0 ports support charging devices when the
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    72 - Got a question? In this section you will find: • Frequently asked questions • Tips for using Windows 8.1 • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information
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    power is being supplied to the computer. Check the following: • If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. • Make sure that the AC adapter is properly plugged into the computer and to the power
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    The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to
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    please check the BIOS settings. 1. Check to see if Acer disk-to-disk BIOS utility, press when you see the Acer logo during boot up. For detailed information on the recovery process, see Recovering your system on page 23. Requesting service list of available, authorized service centers is in this
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    you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by
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    Frequently ask Frequently asked questions - 77 Tips and hints for using Windows 8.1 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Press the Windows key; click the Start button on the desktop
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    78 - Frequently asked questions Can I boot directly to the desktop? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Right-click the taskbar and select Properties from the menu that opens. 3. From the Navigation tab, check Go to the desktop instead of Start when I sign in. How do I
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    PC settings > PC & devices > Lock screen. 2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power. 3. Click Add a folder and open the folder you wish to use (your Pictures folder will open by default). Click Use this folder > OK. 4. You
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    80 - Frequently asked questions How do I set the alarm? Your computer can act as an alarm clock. Start typing 'Alarms' to search for the Alarms app. 1. Set the time using the sliders on the left-hand side of the screen. 2. Select AM or PM. 3. Choose which days the alarm should go off. 4. Select the
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    Frequently asked questions - 81 Can I make tiles bigger or smaller? Right-click anywhere on Start to open the Customize menu, click the tile(s) you wish to resize and click Resize. Select a size from the menu that appears. How do I close an app? Move your cursor to the top of the screen. You will
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    82 - Frequently asked questions How do I install apps? You can download Windows Store apps from Store. You will need to have a Microsoft ID to purchase and download apps from Store. I can't find apps like Notepad and Paint! Where are they? Move your cursor to the upper right-hand corner of the
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    PC settings > Accounts > Connect to a Microsoft account, and follow the onscreen instructions. How do I add a favorite to Internet Explorer? Internet Explorer 10 doesn't please visit the following pages: • Windows 8 and 8.1 tutorials: www.acer.com/windows8-tutorial • Support FAQs: support.acer.com
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    to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom
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    . Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact
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    possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily computing and family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to
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    of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are
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    wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their
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    Internet and online security - 89 point/router for detailed setup instructions. Network cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type
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    tile or the icon located on the desktop and take your Internet experience to a new level! Acer website To get you started why not visit our website, www.acer.com. Acer is dedicated to provide you with on-going personalied support. Check out our Support section to get help tailored to your needs. www
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    Internet and online security - 91 computer in various ways, using up resources or clogging up a network. Note Acer guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses. What is spyware? Spyware
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    92 - Internet and online security would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update). How to protect your computer Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be
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    Suite is pre-installed on your Acer system. It includes a free trial . The following tips can help make your online experiences secure: • Selecting a password that cannot be easily place and try not to use the same password for every service you use online. • Change passwords on a regular basis
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    when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal
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    ways to get the tip-off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you
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    security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks. may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing
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    menu. Important When you launch the DVD player for the first time, the program asks you to enter the region code. DVDs are available for 6 regions Region code Country or region 1 USA, Canada 2 Europe, Middle East, South Africa, Japan 3 Southeast Asia, Taiwan, South Korea 4 Latin America
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TravelMate P4 Series (15")
User’s Manual