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Adaptec 131U2 Hardware Guide - Page 69

Troubleshooting

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% w w w w Troubleshooting In this Appendix ® Troubleshooting Checklist B-1 ® Windows NT Troubleshooting B-2 Troubleshooting Checklist Check the following if you have problems installing or running the AAA-131U2/133U2 and SCSI devices: s Does the AAA-131U2/133U2 BIOS sign-on message appear during bootup? If not, check the following items: - Is the AAA-131U2/133U2 properly seated in a PCI expansion slot? Refer to your computer documentation for the slot location. - Does your computer CMOS setup require you to enable PCI bus parameters (see your computer documentation)? If so, run the CMOS Setup program and assign the parameters-usually IRQ, Enable PCI Slot, and Enable Master. s Is the SCSI bus terminated properly, and are all SCSI devices turned on? s Are all SCSI bus cables and power cables connected? B-1

Section	Page
Installation and Hardware Guide	1
AAA-130U2 Series	1
Ultra2 SCSI RAID Card	1
AAA-130U2 Series	3
Ultra2 SCSI RAID Card	3
Installation and Hardware Guide	3
Contents	7
1	7
Introduction	7
2	7
Installing the Hardware	7
3	7
Creating an Array With the ARRAYCONFIG U2 Utility	7
4	8
Installing the Software Driver for Windows NT	8
5	8
Installing the Software Driver for Novell NetWare	8
6	8
Installing the Software Driver for SCO UnixWare	8
A	8
Using SCSISelect and Disk Utilities	8
B	8
Troubleshooting	8
C	9
Using a CD-ROM Drive	9
D	9
Obtaining SCSI Cables	9
Index	9
1	11
Introduction	11
System Requirements	12
Installation Overview	13
2	15
Installing the Hardware	15
AAA131U2/133U2 RAID Card Layout	16
Figure 2-1. AAA-131U2 Major Components	16
Figure 2-2. AAA133U2 Major Components	16
Installing DIMM Memory	17
Figure 2-3. Installing DIMM in the DIMM Memory Socket	17
Installing the AAA131U2/133U2	18
1 Turn OFF power to the computer and disconnect the power cord.	18
2 Remove the cover from the computer case.	18
3 Locate an unused, unobstructed, PCI expansion slot and remove the expansion slot cover. (The ex...	18
4 Insert the AAA131U2/133U2 in the PCI expansion slot; press down firmly until it clicks into pl...	18
Figure 2-4. Installing an AAA-131U2 in PCI Expansion Slot	18
Connecting the LED Activity Indicator	19
Figure 2-5. Connecting the LED Activity Indicator	19
Setting Up SCSI Devices	20
Check the SCSI IDs	20
Terminate the Ends	21
Terminating SCSI Channels on the AAA131U2/133U2 RAID Card	21
Terminating SCSI Devices	21
Additional Hints for Connecting SCSI Devices	22
All SCSI Devices	22
Cable Lengths	22
Maximum Cable Lengths for each SCSI Channel	22
Connecting SCSI Devices	23
Figure 2-6. Internal SCSI Device Mounted in Drive Bay Inside Your Computer	23
Internal Ultra2 SCSI Connector (68-pin)	24
1 Locate the 68-pin internal Ultra2 SCSI cable.	24
Figure 2-7. 68-pin Internal Ultra2 SCSI Cable	24
2 Plug the long end of the cable to the Ultra2 SCSI connector (Channel A, B, or C) on the AAA131...	25
Figure 2-8. Connecting Cable to Internal Ultra2 SCSI Connector	25
3 Plug the remaining connectors on the cable to your internal devices.	26
Figure 2-9. Connecting Ultra2 SCSI Devices	26
Internal Ultra SCSI Connector (50-pin)	27
1 Locate the 50-pin internal Ultra SCSI cable.	27
Figure 2-10. Connecting Fast/Wide Ultra SCSI Devices	27
2 Plug the long end of the cable to the 50-pin internal Ultra SCSI connector.	28
Figure 2-11. Connecting Cable to 50-pin Ultra SCSI Connector	28
3 Plug the remaining connectors to your Fast/Ultra Narrow SCSI devices.	29
Figure 2-12. Connecting Fast/Ultra Narrow SCSI Devices	29
External Ultra2 SCSI Connector (68-pin)	30
1 Connect one end of the external SCSI cable to the external Ultra2 connector on the AAA131U2/13...	30
Figure 2-13. Attaching an External Cable to the External Ultra2 Connector	30
2 Connect the other end of the external SCSI cable to a SCSI connector on the back of an external...	31
Figure 2-14. Attaching a Single External Device	31
3 Connect other external devices by connecting each device to the previous one until all devices ...	31
Figure 2-15. Attaching Multiple External Devices	31
4 Connect all power cables to the external devices.	31
External SCSI Array Enclosures (Storage Subsystems)	32
Figure 2-16. A Typical Array Enclosure Setup	32
Configuring the AAA131U2/133U2	33
3	35
Creating an Array With the ARRAYCONFIG U2 Utility	35
Creating an Array	36
Creating an Array with Express Setup	36
1 Insert the ARRAYCONFIG U2 diskette in drive A and reboot the system. Wait for ARRAYCONFIG U2 ...	36
2 Read the text that appears on the initial screens. Press any key to view the next screen, or pr...	36
3 Select Express Setup from the Setup Type Selection menu.	36
4 When the next screen appears, select the type of array you want to create:	37
5 When the next menu appears, select the type of applications that you will run on your system. (...	37
6 When the next menu appears, select a boot order for the new array.	38
7 When you have finished all these menu selections, wait while ARRAYCONFIG U2 creates the array....	38
8 When the array is created, exit ARRAYCONFIG U2, remove the ARRAYCONFIG U2 diskette, and reboo...	38
Creating an Array with Custom Setup	38
1 Insert the ARRAYCONFIG U2 diskette in drive A and reboot the system. Wait for ARRAYCONFIG U2 ...	38
2 Read the text that appears on the initial screens. Press any key to view the next screen, or pr...	38
3 Select Custom Setup from the Setup Type Selection Menu.	38
4 Select Disk Array Operations from the Main Menu.	38
5 Select Create New Array from the Disk Array Operations menu.	38
6 Type an array name and press Enter. The name can be up to 15 characters long and can include sp...	39
7 Select an array type. Your options are	39
8 Select the number of drives you want in the array and press Enter. This number should not inclu...	39
9 Select array members. When the next screen appears, press Tab to highlight a channel (if more t...	40
10 Select spares. If you do not want a spare, type n and continue with Step12. If you want to se...	40
a At the prompt, type y.	40
b At the next prompt, type 1 or 2.	40
c Select one or two spares, using the same method you used to select disks for the array.	40
11 Initialize array. When the Initialize Mode menu appears, select Initialize Array to Zero. A gr...	41
12 Select array block size. When the menu of block sizes appears, select a block size. (This menu...	41
13 Wait for initialization to complete. When you see the message Initialization of [array name] i...	41
14 Create additional arrays. You may use ARRAYCONFIG U2 to create additional arrays (if disks ar...	41
15 When all arrays are created, exit ARRAYCONFIG U2, remove the ARRAYCONFIG U2 diskette, and re...	41
Making the Array Bootable	42
1 Insert the ARRAYCONFIG U2 disk in drive A and reboot the system. Wait for ARRAYCONFIG U2 to s...	42
2 Read the text that appears on the initial screens. Press any key to view the next screen, or pr...	42
3 Select Custom Setup from the Setup Type Selection Menu.	42
4 Select Display Boot Order from the Main Menu. The Boot Order for Singles and Arrays window appe...	42
5 If the newly created array is at the top of the list, preceded by the words Unit 0, no changes ...	42
6 Use the arrow keys to move the selected array to the top of the list. Then press Enter. If you ...	42
7 Press Esc to return to the Main Menu.	42
8 Exit ARRAYCONFIG U2, remove the disk from drive A, and reboot the system.	42
9 Prepare the array as you normally would prepare a boot disk drive for your operating system. Se...	43
4	45
Installing the Software Driver for Windows NT	45
Installing the Array1000U2 Driver for Windows NT	46
Installing the Driver When Installing Windows NT	46
1 Start your system with the Windows NT Boot disk in the floppy disk drive or the Windows NT Boo...	46
2 Windows NT Boot disk installation: When prompted, insert disk #2 in your floppy drive. After a ...	47
3 Press S to skip autodetection of your SCSI host adapter.	47
4 Press S again to specify an additional device.	47
5 Press Enter to select Others; insert the Adaptec Array1000U2 Family Manager Set driver disk in ...	47
6 The screen displays the adapter drivers supported on the disk. Select the Adaptec Array1000U2 ...	47
7 If you want to add drivers (other than for the AAA131U2/ 133U2), press S and repeat Step 5 for...	47
8 Press Enter to continue with the Windows NT operating system setup. Follow the instructions on...	47
9 When Windows NT installation is complete, install Adaptec CI/O Management Software. Refer to th...	47
Installing the Driver When Windows NT is Already Installed	48
1 Start Windows NT.	48
2 Click the Start button on the Windows NT task bar, and then point to Settings.	48
3 Click the Control Panel.	48
4 Double-click the SCSI Adapters icon.	48
5 Click the Drivers tab, and then click the Add button.	48
6 In the Install Driver window, click the Have Disk button.	48
7 Insert the Adaptec Array1000U2 Family Manager Set driver disk in your floppy disk drive and pre...	48
8 In the Install Driver window, Click OK.	48
9 You must restart your computer for the changes to take effect. Click Yes to restart your computer.	48
10 When driver installation is complete, install Adaptec CI/O Management Software. Refer to the A...	48
Windows NT Installation and Configuration Notes	49
Windows NT 1 GByte Partition Limitation	49
If Windows NT Setup Hangs	49
Windows NT Disk Administrator	49
Boot Order In Windows NT vs. ARRAYCONFIG U2	50
Microsoft BackOffice Small Business Server	50
1 Copy the winnt.sif file from the I386 directory on the BackOffice Small Business Server CD to ...	50
2 Boot the system using the setup boot disks. Press <F6> while the message “Setup is inspecting y...	50
3 You will be prompted for the driver disk during the installation process.	50
5	51
Installing the Software Driver for Novell NetWare	51
Installing the Array1000U2 Driver for Novell NetWare	52
Installing the Driver When Installing NetWare	52
NetWare 4.11 and 4.2	52
1 Create a DOS partition and install DOS on your system.	52
2 Copy the aspi8u2.sys and aspicd.sys files from the \\dos directory on the Adaptec Array1000U2 Fa...	52
3 Edit the config.sys file to include command lines for aspi8u2.sys and aspicd.sys. The following...	53
4 Edit the autoexec.bat file to include a command line for mscdex.exe (the mscdex.exe file is i...	53
5 Reboot the system to the DOS partition.	53
6 Insert the NetWare CD in your CD-ROM drive.	53
7 Go to the CD-ROM drive.	53
8 Type Install and press Enter.	53
9 Follow the procedures in your NetWare documentation for installing a new server.	53
10 If prompted to load an SMP Module, select No. (The SMP Module can be installed once NetWare is...	53
11 When a screen appears that asks you to select a disk driver, press Enter.	53
12 Press Insert to install an unlisted driver.	53
13 Insert the Adaptec Array1000U2 Family Manager Set driver disk into your floppy disk drive.	53
14 Press F3 and specify the path to the cda1000h.ham driver. For NetWare 4.1, the driver is locat...	53
15 Select cda1000h.ham and press Enter.	54
16 When prompted to save existing file c:\ wserver\ bi.nlm, select No.	54
17 When prompted to save existing file c:\ wserver\ wpaload.nlm, select No.	54
18 When prompted to save existing file c:\ wserver\ wpa.nlm, select No.	54
19 When prompted, select Select/Modify driver parameters.	54
20 Enter a valid slot number, then press Enter to save field data.	54
21 Press F10 to save parameter settings.	54
22 When prompted, select Save parameters and continue.	54
23 Select No when prompted to select an additional disk driver.	54
24 Select Continue Installation.	54
25 When NetWare installation is complete, install Adaptec CI/O Management Software from the serve...	54
NetWare 5.0	55
1 Create a DOS partition and install DOS on your.	55
2 Copy the aspi8u2.sys and aspicd.sys files from the \\dos directory on the Adaptec Array1000U2 Fa...	55
3 When using a SCSI CD-ROM, edit the config.sys file to include command lines for aspi8u2.sys and...	55
4 Edit the autoexec.bat file to include a command line for mscdex.exe (the mscdex.exe file is i...	56
5 Reboot the system to the DOS partition.	56
6 Insert the NetWare 5.0 CD in your CD-ROM drive.	56
7 Go to the CD-ROM drive.	56
8 Type Install and press Enter.	56
9 Follow the procedures in your NetWare documentation for installing a new server.	56
10 From the Welcome to the NetWare server installation screen, press F2 for Advanced Settings; ch...	56
11 When NetWare detects device drivers for the server, you are prompted to Add, Change, or Delete...	56
12 Insert the Adaptec Array1000U2 Family Manager Set driver disk in your floppy disk drive.	56
13 Select Storage Adapters and press Enter.	56
14 To add Storage Adapter driver, press Insert.	56
15 Press Insert again to add an unlisted driver.	56
16 Press F3 to specify a different path. Enter the following path:	56
17 Select Return to Driver Summary and press Enter. CDA1000 is listed as your storage adapter.	56
18 Remove the disk from your floppy disk drive.	57
19 Select Continue.	57
20 Follow the procedures in your NetWare documentation to complete the installation.	57
21 When installation is complete, restart the system.	57
22 At the DOS prompt (c:\\), change to the c:\ wserver directory and enter	57
23 At this point, install Adaptec CI/O Management Software from the server console. Refer to the ...	57
Installing the Driver When NetWare is Already Installed	57
NetWare 4.11 and 4.2	57
1 Copy the cda1000h.ham file from the Adaptec Array1000U2 Family Manager Set driver disk into the...	57
2 If necessary, modify the load command line in the startup.ncf so that the proper path to the dr...	57
NetWare 5.0	58
1 Copy the cda1000h.ham file from the Adaptec Array1000U2 Family Manager Set driver disk into the...	58
2 If necessary, modify the load command line in the startup.ncf so that the proper path to the dr...	58
Netware Installation and Configuration Notes	58
Larger Than 4 GByte Arrays	58
Unloading cda1000h.ham	58
6	59
Installing the Software Driver for SCO UnixWare	59
Installing the Array1000U2 Driver for UnixWare	60
Installing the Driver When Installing SCO UnixWare	60
1 Insert the SCO UnixWare Installation disk in the floppy boot drive. Reboot your computer.	60
2 When prompted to Install HBA Diskette, first remove the Installation disk, then insert the Adap...	60
3 Select Install HBA Diskette and press F10.	60
4 If you have additional HBA disks, insert the next HBA disk, select Install HBA Diskette and pre...	60
5 If necessary, enter the DCU (Device Configuration Utility) to view/change the SCO UnixWare devi...	60
6 When prompted, reinsert the HBA disk (Adaptec Array1000U2 Family Manager Set driver disk for SC...	60
7 Follow the onscreen instructions to complete the installation.	60
8 When SCO UnixWare installation is complete, install Adaptec CI/O Management Software. Refer to ...	61
Installing the Driver When SCO UnixWare is Already Installed	61
1 At the system prompt, type the following and press Enter:	61
2 Follow the instructions onscreen to insert the HBA disk (the Adaptec Array1000U2 Family Manager...	61
3 When prompted to select packages, select all packages (press Return). The package is loaded int...	61
4 When the package has loaded, you may be prompted to install the disk again. Do not reinsert the...	61
5 Shutdown or reboot the system.	61
6 When prompted to rebuild the kernel, select go.	61
7 When driver installation is complete, install Adaptec CI/O Management Software. Refer to the Ad...	61
A	63
Using SCSISelect and Disk Utilities	63
SCSISelect Default Settings	64
Starting the SCSISelect Utility	65
Figure A-1. SCSISelect Menu	65
Using SCSISelect Menus	65
Exiting SCSISelect	65
Using the SCSI Disk Utilities	66
SCSISelect Settings	67
SCSI Bus Interface Definitions	67
SCSI Device Configuration	67
Additional Options	68
B	69
Troubleshooting	69
Troubleshooting Checklist	69
Windows NT Troubleshooting	70
Error Messages While Setting Up Windows NT	70
Setup is unable to locate the hard drive partition prepared by the MSDOS portion of setup” or “...	70
1 Reboot the system using the ARRAYCONFIG U2 disk.	70
2 Run the ARRAYCONFIG U2 utility to ensure that the boot array includes the drive with the lowes...	70
Boot: Couldn't find NTLDR”	70
No Accessible Boot Device”	70
1 Reboot the Windows NT installation CD.	70
2 When the prompt “Setup is inspecting your computer system's hardware” appears, press the F6 key...	70
3 Windows NT will later prompt you for the Array1000U2 driver disk and the installation should co...	71
Partition Size Too Large”	71
C	73
Using a CD-ROM Drive	73
Using a CDROM Drive with DOS	73
Command Line Options for spi8dos.sys (or aspi8u2.sys)	75
Command Line Options for aspicd.sys	76
D	77
Obtaining SCSI Cables	77
External Cables	78
External Connector Diagrams	78
Figure D-1. Ultra2 and High-density 68-pin	78
Internal Ribbon Cables	78
Internal Connector Diagrams	78
Figure D-2. Ultra2 and High-density 68-pin	78
Figure D-3. Low-density 50-pin	78
Index	79
A	79
B	79
C	79
D	79
E	79
F	79
H	79
I	80
L	80
M	80
N	80
P	80
R	80
S	80
T	81
U	81
V	81