Arlo Essential Spotlight User Manual - Page 64

Troubleshoot Arlo Geofencing, Can’t see video streams in a browser, WiFi signal interference

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Arlo Essential Series Wire-Free Camera Troubleshoot Arlo Geofencing Note: Selecting Modes > Arm All Devices or Disarm All Devices deactivates Geofencing mode. To activate Geofencing mode, tap Modes, select your Arlo device, and then select Geofencing. Each Arlo user has a unique setup environment. These are the most common geofencing issues. • Your mobile device isn't sharing its location information with Arlo. See Prepare your mobile device for geofencing on page 34. • Away mode isn't triggered when you leave because an extra mobile device that's enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 35. • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 34. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app. • Geofencing for your mobile device on your friend's Arlo account isn't working. If you're a friend on someone else's Arlo account, your mobile device can only change Home/Away modes if the Arlo account owner does the following: • Turn on the Allow Access Rights setting. See Grant access to friends on page 43. • Set your device as an Enabled Device in Geofencing settings. See Enable or disable geofencing for friends' mobile devices on page 36. Still experiencing issues with geofencing? Contact Arlo Customer Support. Can't see video streams in a browser Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router. To troubleshoot problems with the video stream, check for the conditions in these sections: WiFi signal interference on page 64, Out of range on page 65 and Low battery on page 65. WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, WiFi devices, and transmitted Troubleshooting 64 User Manual

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64
Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
Troubleshoot Arlo Geofencing
Note:
Selecting
Modes
>
Arm All Devices
or
Disarm All Devices
deactivates Geofencing mode.
To activate Geofencing mode, tap
Modes
, select your Arlo device, and then select
Geofencing
.
Each Arlo user has a unique setup environment. These are the most common geofencing
issues.
•
Your mobile device isn’t sharing its location information with Arlo. See
Prepare your mobile
device for geofencing
on page 34.
•
Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See
Geofencing with multiple mobile devices
on page 35.
•
Geofencing stopped working because the location sharing settings for a mobile device
changed. See
Prepare your mobile device for geofencing
on page 34.
•
A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo app.
•
Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
•
Turn on the Allow Access Rights setting. See
Grant access to friends
on page 43.
•
Set your device as an Enabled Device in Geofencing settings. See
Enable or disable
geofencing for friends’ mobile devices
on page 36.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in these sections:
WiFi signal interference
on page 64,
Out of range
on page 65 and
Low battery
on page
65.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, WiFi devices, and transmitted