BenQ WDC10C User Manual - Page 59

Web Management, Advanced Setting, Screen, Disable, Wireless Network, Wi-Fi, Radio Setup, Rescan

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Page 59 highlights

Troubleshooting Category Your screen Problem Cause Solution Your screen is not appearing on the display when pressing the InstaShow Button. Web Management > The system is locked. Advanced Setting> Screen Lock > Disable The InstaShow Button is connecting to another InstaShow Host. The InstaShow Button should be paired again with the InstaShow Host. Pressing time is not enough. Press the Present key until the LED indicator turns from green to blue. The screen turns blank or flickers when the InstaShow Host is presenting Insufficient power (power connect supply through USB type A not guaranteed with 5V 1.5A). Change power supply of the InstaShow Host to a power adapter. • Make sure the transmission distance is within 8M and with no obstacles. The screen lags seriously and the audio breaks up sometimes. Wi-Fi interference or signal attenuation • Restart the InstaShow Host in order to rescan the Wi-Fi 5G channel. • Log in Web Management > Wireless Network > Wi-Fi Radio Setup > toggle the Rescan button. The message, "No Signal", from the InstaShow Host is shown on the display when the InstaShow Button is presenting, or your screen is blank gray. The connection between your laptop and the InstaShow Button is loose. Your laptop cannot detect the second monitor. Reconnect the USB-C™ cable of the InstaShow Button. • Reconnect the USB-C™ cable of the InstaShow Button. • Reboot your laptop. Troubleshooting 59

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59
Troubleshooting
Troubleshooting
Category
Problem
Cause
Solution
Your screen
Your screen is not
appearing on the
display when
pressing the
InstaShow Button.
The system is locked.
Web Management
>
Advanced Setting
>
Screen
Lock
>
Disable
The InstaShow
Button is connecting
to another InstaShow
Host.
The InstaShow Button should
be paired again with the
InstaShow Host.
Pressing time is not
enough.
Press the Present key until the
LED indicator turns from green
to blue.
The screen turns
blank or flickers
when the InstaShow
Host is presenting
(power connect
through USB type A
not guaranteed with
5V 1.5A).
Insufficient power
supply
Change power supply of the
InstaShow Host to a power
adapter.
The screen lags
seriously and the
audio breaks up
sometimes.
Wi-Fi interference or
signal attenuation
• Make sure the transmission
distance is within 8M and with
no obstacles.
• Restart the InstaShow Host in
order to rescan the Wi-Fi 5G
channel.
•
Log in
Web Management
>
Wireless Network
>
Wi-Fi
Radio Setup
> toggle the
Rescan
button.
The message, "No
Signal", from the
InstaShow Host is
shown on the
display when the
InstaShow Button is
presenting, or your
screen is blank gray.
The connection
between your laptop
and the InstaShow
Button is loose.
Reconnect the USB-C™ cable
of the InstaShow Button.
Your laptop cannot
detect the second
monitor.
• Reconnect the USB-C™ cable
of the InstaShow Button.
• Reboot your laptop.