BenQ WDC10C User Manual - Page 60

Make sure InstaShow Host is, The InstaShow Host should pair

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Category Your screen The InstaShow Button The InstaShow Button Problem Cause Solution Your screen is shown, but your audio is not playing on the audio system of the meeting room. The audio signal on your laptop is muted. The audio output of the laptop hasn't been set to the second screen (BenQ InstaShow™) from the EDID of the InstaShow Button. Right click on the speaker icon and switch off the mute. Change the default audio output to the second screen (BenQ InstaShow™) on the laptop. Your content is removed from the display and the LED indicator of your InstaShow Button is blinking red. The wireless connection is lost between the InstaShow Button and InstaShow Host. Wi-Fi interference or signal attenuation 1. The InstaShow Host will restore the Wi-Fi connection automatically. 2. If this fails, the LED indicator of your InstaShow Button starts blinking red. 3. Unplug the InstaShow Button from your laptop and try again. Make sure the transmission distance is within 8M and with no obstacles. The LED indicator of the InstaShow Button is blinking red when the power is on. The InstaShow Host has not been turned on. The InstaShow Host has not paired with an InstaShow Button. Wi-Fi interference or signal attenuation Make sure InstaShow Host is turned on. The InstaShow Host should pair with the InstaShow Button again. Make sure the transmission distance is within 8M and with no obstacles. The LED indicator of the InstaShow Button is always off. There is no power supply. Check the USB-C™ port of your laptop. If the port fails to function, try other USB-C™ ports. The LED indicator on the InstaShow Button remains static red even after it has been powered on for 30 seconds. The pairing function cannot be executed via the MODE key while the InstaShow Button is powered on and the LED starts flashing red. The InstaShow Button has not been properly powered off during the resetting process Reset the InstaShow Button. 60 Troubleshooting

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60
Troubleshooting
Your screen
Your screen is
shown, but your
audio is not playing
on the audio system
of the meeting
room.
The audio signal on
your laptop is muted.
Right click on the speaker icon
and switch off the mute.
The audio output of
the laptop hasn’t
been set to the
second screen (BenQ
InstaShow™) from
the EDID of the
InstaShow Button.
Change the default audio output
to the second screen (BenQ
InstaShow™) on the laptop.
The InstaShow
Button
Your content is
removed from the
display and the LED
indicator of your
InstaShow Button is
blinking red.
The wireless
connection is lost
between the
InstaShow Button and
InstaShow Host.
1. The InstaShow Host will
restore the Wi-Fi connection
automatically.
2. If this fails, the LED indicator
of your InstaShow Button
starts blinking red.
3. Unplug the InstaShow Button
from your laptop and try
again.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 8M and with
no obstacles.
The LED indicator
of the InstaShow
Button is blinking
red when the power
is on.
The InstaShow Host
has not been turned
on.
Make sure InstaShow Host is
turned on.
The InstaShow Host
has not paired with
an InstaShow Button.
The InstaShow Host should pair
with the InstaShow Button
again.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 8M and with
no obstacles.
The LED indicator
of the InstaShow
Button is always off.
There is no power
supply.
Check the USB-C™ port of
your laptop. If the port fails to
function, try other USB-C™
ports.
The InstaShow
Button
The LED indicator
on the InstaShow
Button remains
static red even after
it has been powered
on for 30 seconds.
The InstaShow
Button has not been
properly powered off
during the resetting
process
Reset the InstaShow Button.
The pairing function
cannot be executed
via the
MODE
key
while the InstaShow
Button is powered
on and the LED
starts flashing red.
Category
Problem
Cause
Solution