BenQ WDC10C User Manual - Page 62

Pairing Status, Delete

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Category Pairing Windows Software Web management Problem Cause The message, "Pairing failed", from the InstaShow Host is shown on the display when the InstaShow Host is pairing with the InstaShow Button. 1. Error: 004 2. The InstaShow Host has reached the maximum number of pairing. Wi-Fi interference or signal attenuation The InstaShow Button has not entered the pairing mode in time. When presenting a video file via Gom Media Player, the full-screen image is cut into upper and lower halves. Media player Cannot Log in Forget the account and password. Laptop cannot connect the SSID with the correct password by Wi-Fi. Laptop Wi-Fi module cannot support 802.11 AC. Solution Log into the web management, then select Pairing Status > Delete Delete unnecessary pairings. Make sure the transmission distance is within 8M and with no obstacles. When the InstaShow Host enters pairing mode, the InstaShow Button should also enter pairing mode within two minutes. Use other media players to play video files, such as Windows Media Player. 1. Reset the InstaShow Host. 2. The default log in account: admin 3. The default log in password is either 0000 or the SSID with a name of "WDC10_xxxxxx" (shown on the upper right corner of the Guide/Idle screen).* To comply with regional-specific regulation requirements, the default Web Management password varies according to the product supplied for your region. Laptop can connect to the InstaShow Host with an Ethernet cable instead of Wi-Fi connection. 62 Troubleshooting

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62
Troubleshooting
Pairing
The message,
"Pairing failed", from
the InstaShow Host
is shown on the
display when the
InstaShow Host is
pairing with the
InstaShow Button.
1. Error: 004
2. The InstaShow
Host has reached
the maximum
number of pairing.
Log into the web management,
then select
Pairing Status
>
Delete
Delete unnecessary pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 8M and with
no obstacles.
The InstaShow
Button has not
entered the pairing
mode in time.
When the InstaShow Host
enters pairing mode, the
InstaShow Button should also
enter pairing mode within two
minutes.
Windows
Software
When presenting a
video file via Gom
Media Player, the
full-screen image is
cut into upper and
lower halves.
Media player
Use other media players to play
video files, such as Windows
Media Player.
Web management
Cannot Log in
Forget the account
and password.
1. Reset the InstaShow Host.
2. The default log in account:
admin
3. The default log in password is
either
0000
or the SSID with
a name of “WDC10_xxxxxx”
(shown on the upper right
corner of the Guide/Idle
screen).*
To comply with regional-specific
regulation requirements, the
default
Web Management
password varies according to the
product supplied for your region.
Laptop cannot
connect the SSID
with the correct
password by Wi-Fi.
Laptop Wi-Fi module
cannot support
802.11 AC.
Laptop can connect to the
InstaShow Host with an
Ethernet cable instead of Wi-Fi
connection.
Category
Problem
Cause
Solution