Blackberry PRD-10459-003 Administration Guide - Page 288

Administration Guide Managing the incoming message queue 4. In the search results, click the name of the user account. 5. Click Edit user. 6. In the Messaging configuration section, click Default configuration. 7. In the Email services settings section, in the Redirect when in cradle drop-down list, click No. 8. Click Continue to user information edit. 9. Click Save all. Managing the incoming message queue The incoming message queue stores email messages from an organization's mail server until the BlackBerry® Enterprise Server processes the email messages and sends them to BlackBerry devices. Delete email messages for user accounts from the incoming message queue You can delete email messages for one or more user accounts from the incoming message queue. This permits you to manage the size of the queue and to manage user accounts that have a high number of pending email messages. When you delete pending email messages from the incoming message queue, the BlackBerry® Enterprise Server does not send the email messages to the user's BlackBerry device. The email messages remain in the email application on the user's computer. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for one or more user accounts. 4. Select the user accounts that you want to delete incoming messages for. 5. In the Pending data packets list, click Purge pending data packets for selected devices. If wireless calendar synchronization for a user account is turned on, the BlackBerry Enterprise Server deletes pending meeting invitations or updates from the incoming message queue and sends them at a later time. The BlackBerry Enterprise Server does not delete IT policies and IT administration commands from the incoming message queue. Managing wireless message reconciliation The BlackBerry® Enterprise Server synchronizes email message status changes between BlackBerry devices and the email applications on users' computers. The BlackBerry Enterprise Server reconciles message moves, deletions, and indicators for read and unread messages every 30 minutes. By default, wireless message reconciliation is turned on. To reduce high volumes of wireless network traffic, you can instruct users to limit how often they use the Reconcile Now menu item in the message list on their BlackBerry devices. 286