Blackberry PRD-10459-003 Administration Guide - Page 404
A BlackBerry device cannot open a VPN connection
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Administration Guide Troubleshooting: Connections to the Wi-Fi network Status fields for Enterprise connections Field UIDs Address Used IP Used Connecting Authenticating router Authenticating server Last Contact At Description This field specifies the SRP UID of the BlackBerry® Enterprise Server that hosts the user account for the BlackBerry device. This field specifies the host name or IP address and port number that the BlackBerry device uses to connect to the BlackBerry® Infrastructure. This field specifies the host name or IP address and port number that the BlackBerry device uses to connect to the BlackBerry Infrastructure. This field specifies the IP address and port number that the BlackBerry device uses to connect to the BlackBerry Infrastructure. This field specifies the IP address of the server that performs authentication, if applicable. This field specifies the IP address of the server that performs authentication. This field specifies the last time that the BlackBerry device had contact with the BlackBerry Enterprise Server through the BlackBerry Infrastructure. A BlackBerry device cannot open a VPN connection Possible cause The connection to the VPN concentrator is not configured correctly. The VPN authentication method is not configured correctly. Possible solution • Verify that the VPN is turned on. • Ping the IP address of the VPN concentrator. • Verify that the VPN concentrator host name resolves to an IP address. If it does not, configure the VPN IP address. • Verify that the VPN server supports the security parameters. • Verify that the VPN login information for the user account are correct. A BlackBerry device cannot connect to the mobile network using UMA or GAN Possible cause The UMA connection is not configured correctly. Possible solution 1. On the BlackBerry® device, in the device options, click Mobile Network. 2. Verify that Wi-Fi Preferred is selected. 3. On the Mobile Network screen, verify that the Connection Preference icon is displayed. 4. If the Connection Preference icon does not display, at the Network icon, type ALT-GANN to turn on UMA connectivity. 402
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