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Blackberry TOUR 9630 User Guide - Page 182

Troubleshooting, Sounds, Set Contact Alerts, Phone, Messages, Volume, Silent, Vibration

UPC - 688288020608

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User Guide Ring tones, sounds, and alerts Troubleshooting My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection. My device is not ringing or vibrating when I receive a call or message Try performing the following actions: • On the Home screen, click the Sounds icon. Verify that your sound profile is not set to either All Alerts Off or Silent. • If you have assigned a ring tone or alert to a specific contact, on the Home screen, click the Sounds icon. Click Set Contact Alerts. Click the contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and the Vibration field is not set to Off. Related topics Switch sound profiles, 176 180

Section	Page
Welcome to BlackBerry!	11
Feature availability	11
Start using your device	12
Navigation and typing	12
BlackBerry basics	13
Troubleshooting basics	16
Shortcuts	19
BlackBerry basics shortcuts	19
Phone shortcuts	19
Message shortcuts	20
Typing shortcuts	21
File and attachment shortcuts	21
Media shortcuts	22
Browser shortcuts	22
Calendar shortcuts	23
Search shortcuts	24
Map shortcuts	24
Troubleshooting	24
Phone	25
Phone basics	25
Emergency calls	28
Volume	29
Voice mail	30
Speed dial	31
Conference calls	32
Call logs	33
Call waiting	35
Call forwarding	35
Call blocking	37
Fixed dialing	38
Smart dialing	40
TTY support	41
Multiple phone numbers	41
Phone options	42
Phone shortcuts	44
Troubleshooting	45
Voice commands	47
Perform an action using a voice command	47
Available voice commands	47
Change the language for voice commands	48
Turn off choice lists for voice commands	48
Change the options for voice prompts	48
Improve voice recognition	49
Troubleshooting	49
Messages	50
Message basics	50
Email messages	55
PIN messages	65
SMS text messages	66
MMS messages	70
Message list options	74
S/MIME-protected messages	78
IBM Lotus Notes native encrypted messages	84
PGP protected messages	85
Message shortcuts	91
Troubleshooting	92
Files and attachments	96
File and attachment basics	96
Managing files and attachments	99
Documents	100
Spreadsheets	101
Media files	102
Presentations	102
vCard contact attachments	103
File and attachment shortcuts	103
Troubleshooting	104
Media	105
Audio and video files	105
Video recorder	111
Camera	113
Pictures	115
Managing media files	117
Memory and media cards	119
Transferring and downloading media files	122
Media shortcuts	126
Troubleshooting	127
Browser	130
Browser basics	130
Browser bookmarks	133
Web feeds	136
Browser options	137
Browser security	141
Browser push	144
Browser shortcuts	145
Troubleshooting	146
Date, time, and alarm	147
Set the date and time manually	147
Get the date and time from the wireless network automatically	147
Change what appears on the display when your device is charging	147
Change the clock face	148
Display a second time zone	148
Turn on bedside clock mode	148
Set options for bedside clock mode	148
Turn on the alarm	149
Silence the alarm	149
Change alarm notification options	149
Use the stopwatch	150
Set the timer	150
Change timer notification options	150
Troubleshooting	151
Personal organizer	152
Contacts	152
Calendar	159
Tasks	170
Memos	173
Categories	175
Calculator	176
Ring tones, sounds, and alerts	178
Ring tones, sounds, and alerts basics	178
LED notification	181
Troubleshooting	182
Typing	183
Typing basics	183
Typing input methods	184
Typing options	185
Spelling checker	186
Custom dictionary	188
AutoText	190
Typing shortcuts	191
Troubleshooting	192
Language	193
Change the display language	193
Add a display language	193
Delete a display language	193
About typing input languages	193
Change the typing input language	193
Use a shortcut to switch typing input languages while you type	194
Change the shortcut for switching typing input languages	194
Turn off the shortcut for switching typing input languages	194
Change the display options for contacts	195
Troubleshooting	195
Change the language for voice commands	195
Display and keyboard	196
Backlighting	196
Display options	196
Keyboard	199
Themes	200
Troubleshooting	201
Search	202
Messages, attachments, and web pages	202
Organizer data	205
Search shortcuts	206
Synchronization	207
About synchronization	207
Reconcile email messages over the wireless network	207
Delete email messages over the wireless network	207
Prerequisites: Synchronizing organizer data over the wireless network	208
Synchronize organizer data over the wireless network	208
About synchronization conflicts	208
Manage email reconciliation conflicts	209
Manage data synchronization conflicts	209
About backing up and restoring device data	209
Prerequisites: Restoring data over the wireless network	209
Delete device data, third-party applications, or media card files	210
Empty the deleted items folder on your computer from your device	210
Troubleshooting	210
Bluetooth technology	212
Bluetooth technology basics	212
Bluetooth technology options	215
Troubleshooting	219
GPS technology	220
About GPS technology	220
Get your GPS location	220
Turn off location aiding	220
Prevent others from tracking your location	221
Troubleshooting	221
Maps	222
Map basics	222
Navigation	224
Maps bookmarks	225
Map options	226
Map shortcuts	228
Troubleshooting	228
Applications	230
About multitasking	230
Keep an application running and switch to another application	230
Keep an application running and return to the Home screen	230
Close an application so that it is not running	231
About adding applications	231
About instant messaging applications	231
About social networking applications	232
Add, update, or return to the previous version of an application using the application center	232
Add an application	232
View properties for an application	232
Delete a third-party application	233
Receive a device password prompt before you add an application	233
View the size of an application database	233
Check for application updates	233
Troubleshooting	234
BlackBerry Device Software	235
About updating the BlackBerry Device Software	235
Update the BlackBerry Device Software over the wireless network	235
Return to the previous version of the BlackBerry Device Software	236
Delete the previous version of the BlackBerry Device Software	236
Check for BlackBerry Device Software updates that you can install over the wireless network	236
About updating the BlackBerry Device Software from a web site	236
Update the BlackBerry Device Software from a web site	237
Troubleshooting	237
Wireless network coverage	239
Turn on the connection to the wireless network	239
Turn off the connection to the wireless network	239
Turn on or turn off data service or set roaming options	239
Wireless networks that your device connects to	240
Turn on LED notification for wireless coverage	240
Check the status of network connections and services	240
Roaming	240
Preferred wireless network list	242
Troubleshooting	244
Power, battery, and memory	245
Turn off your device	245
Set your device to turn on and turn off automatically	245
Reset the device	245
Check the battery power level	245
Extend battery life	245
Format the device memory or a media card	246
View the amount of available memory	246
Best practice: Conserving memory on your device	246
The application memory on my device is low	247
SIM card	248
About the SIM card phone book	248
Add a contact to your SIM card	248
Copy contacts from your SIM card to your contact list	248
Copy a contact from your contact list to your SIM card	248
Change a SIM card contact	249
Delete a SIM card contact	249
Store SMS text messages on your SIM card	249
About SIM card security	250
Protect your SIM card with a PIN code	250
Change the SIM card PIN code	250
Change the display name for a phone number	250
Security	251
Security basics	251
Password keeper	253
Encryption	255
Memory cleaning	258
Certificates	259
PGP keys	267
Certificate servers	273
Key stores	275
Smart cards	278
Software tokens	282
VPN settings	283
About security self-tests	284
Verify security software	284
Third-party application control	284
Troubleshooting	288
Service books and diagnostic reports	290
Service books	290
Diagnostic reports	291
Accessibility options	293
About accessibility options	293
Display closed captions in videos	293
Change the display font	293
Use reverse contrast for the screen display	293
Use grayscale for the screen display	294
Set the number of icons that appear on the Home screen	294
Turn on event sounds	294
Assign ring tones and alerts to a contact	294
TTY support	295
Voice dialing	296
AutoText	296
Predictive input method	296
BrickBreaker	298
About BrickBreaker	298
BrickBreaker capsules	298
BrickBreaker scoring	299
Play BrickBreaker	299
Adjust the volume	299
Set the paddle speed	299
Submit a score to the BrickBreaker high score web site	300
Check the high scores on the BrickBreaker web site	300
Word Mole game	301
Word Mole game basics	301
Single-player games	302
Multiplayer games	303
Troubleshooting	304
Glossary	306