Bose Premium Owners Guide - Page 49

Dolby Atmos, inconsistent or

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TROUBLESHOOTING SYMPTOM Soundbar doesn't power off SOLUTION The soundbar may be in network standby mode. On the remote, press the Power button I to wake the soundbar. Press I again to power off the soundbar. Audio isn't playing in Dolby Atmos Make sure the soundbar is connected to your TV's HDMI eARC or ARC port. Check the Bose app Now Playing screen to make sure the audio is streaming in Dolby Atmos. If it's not streaming in Dolby Atmos, make sure the advanced audio settings of your TV is allowing Dolby Atmos to pass through to the soundbar. Refer to your TV owner's guide. Check that the content is available in Dolby Atmos. Check that the streaming or cable service supports the use of Dolby Atmos. Remote is inconsistent or doesn't work Replace the battery (see page 45). Make sure the remote is within operating range (20 ft or 6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar. Bose app doesn't work on mobile device Make sure your mobile device is compatible with the Bose app and meets minimum system ­requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose app on your mobile device then reinstall the app (see page 17). Soundbar isn't visible to add to a­nother Bose account Make sure sharing is enabled on your soundbar using the Bose app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. Soundbar and source don't power on/off simultaneously Press the Power button I to power on/off the source. | 4 9 E N G

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49
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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Soundbar doesn’t
power off
The soundbar may be in network standby mode. On the remote,
press the Power bu°on
I
to wake the soundbar. Press
I
again to
power off the soundbar.
Audio isn’t playing in
Dolby Atmos
Make sure the soundbar is connected to your TV’s HDMI eARC or
ARC port.
Check the Bose app Now Playing screen to make sure the audio is
streaming in Dolby Atmos. If it’s not streaming in Dolby Atmos, make
sure the advanced audio se°ings of your TV is allowing Dolby Atmos
to pass through to the soundbar. Refer to your TV owner’s guide.
Check that the content is available in Dolby Atmos.
Check that the streaming or cable service supports the use of
Dolby Atmos.
Remote is
inconsistent or
doesn’t work
Replace the ba°ery (see page 45).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Bose app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose app and
meets minimum system requirements. For more information, refer to
the app store on your mobile device.
Uninstall the Bose app on your mobile device then reinstall the app
(see page 17).
Soundbar isn’t
visible to add
to another
Bose account
Make sure sharing is enabled on your soundbar using the Bose app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Soundbar and
source don’t
power on/off
simultaneously
Press the Power bu°on
I
to power on/off the source.