Bose Premium Owners Guide - Page 51

your TV labeled HDMI eARC Enhanced Audio Return Channel, not, bass module or

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TROUBLESHOOTING SYMPTOM No audio from bass module or surround speakers Sound is c­ oming from TV ­speaker Poor or ­ distorted audio SOLUTION Make sure your bass module or surround speakers are compatible with the soundbar (see page 41). Make sure the software is current in the Bose app. Adjust the bass level using the Bose app (see page 24). Switch to a different source (see page 22). Turn off your TV speakers. Refer to your TV owner's guide. Make sure that the soundbar's HDMI cable is inserted into a ­port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable (see page 58). Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly ­plug them into the AC (mains) outlet. Decrease your TV volume to its lowest setting. If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Adjust the Advanced CEC setting in the Bose app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/UltraSB_CEC Test different sources if available. Make sure that your TV can ­output surround sound audio. Refer to your TV owner's guide. If the audio is being played from another device, reduce the volume of that device. Adjust the bass level using the Bose app (see page 24). Power off your TV speakers. Refer to your TV owner's guide. Check for sound (see page 60). Run ADAPTiQ audio calibration (see page 19). | 5 1 E N G

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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
No audio from
bass module or
surround speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 41).
Make sure the software is current in the Bose app.
Adjust the bass level using the Bose app (see page 24).
Switch to a different source (see page 22).
Sound is coming
from TV speaker
Turn off your TV speakers. Refer to your TV owner’s guide.
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 58).
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.
Decrease your TV volume to its lowest se°ing.
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that
Consumer Electronics Control (CEC)
is enabled in
your TV system menu. Your TV may refer to CEC by a different name.
Refer to your TV owner’s guide.
Adjust the Advanced CEC se°ing in the Bose app. You can access
this option from the Se°ings menu. For more information, visit:
support.Bose.com/UltraSB_CEC
support.Bose.com/UltraSB_CEC
Poor or
distorted audio
Test different sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose app (see page 24).
Power off your TV speakers. Refer to your TV owner’s guide.
Check for sound (see page 60).
Run ADAPTiQ audio calibration (see page 19).