Bose Premium Owners Guide - Page 52

TROUBLESHOOTING SYMPTOM SOLUTION Soundbar doesn't play audio from the correct source or selects the incorrect source after a delay Check the Advanced CEC setting in the Bose app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/UltraSB_CEC Disable CEC on your source. Refer to the source owner's guide. Soundbar doesn't ­connect to Wi-Fi network In the Bose app, select the correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 18. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4 GHz and 5G Hz bands, make sure both the device (mobile or computer) and soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're ­connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly ­plug them into the AC (mains) outlet. Uninstall the Bose app on your mobile device, reinstall the app, and restart setup. If connecting to a different network and the app doesn't prompt you for setup, go to the main screen and add the soundbar. Soundbar doesn't connect with Bluetooth device On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again (see page 34). Connect a different mobile device (see page 34). Make sure you're using a compatible Bluetooth mobile device. Visit: support.Bose.com/UltraSB_BT Delete the soundbar from your mobile device Bluetooth list. Connect again (see page 34). Clear the soundbar device list (see page 35). Connect again (see page 34). | 5 2 E N G