Bose Premium Owners Guide - Page 50

Consumer Electronics Control CEC, audio from soundbar

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TROUBLESHOOTING SYMPTOM SOLUTION Intermittent or no ­audio from soundbar Make sure that the soundbar's HDMI cable is inserted into a ­port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable (see page 58). If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. If the soundbar is connected to your TV's optical port, make sure the optical cable is inserted into a ­port on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and ­plug them firmly into a live AC (mains) outlet. Adjust the Advanced CEC setting in the Bose app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/UltraSB_CEC Increase the volume on the soundbar (see page 23) or your mobile device. If the left end of the light bar is glowing solid white, the soundbar is muted. Press the Mute button A to unmute the soundbar. Make sure your mobile device isn't muted. Make sure you're using a compatible Bluetooth mobile device. Restart your mobile device. Restart your audio source. Switch to a different source (see page 22). Play audio from a different application or music service. If the audio is from a Wi-Fi source, reset the router. Restart your TV. Check the TV audio settings. Refer to your TV owner's guide. Update the TV software. Refer to your TV owner's guide. Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it. Soundbar doesn't connect to bass module or surround speakers Refer to your bass module or surround speakers owner's guide for troubleshooting (see page 41). Make sure your bass module or surround speakers are compatible with the soundbar (see page 41). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly ­plug them into the AC (mains) outlet. | 5 0 E N G

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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Intermittent or no
audio from soundbar
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled
HDMI eARC
(Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 58).
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that
Consumer Electronics Control (CEC)
is enabled in
your TV system menu. Your TV may refer to CEC by a different name.
Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s optical port, make sure
the optical cable is inserted into a port on your TV labeled
Output
or
OUT
, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30
seconds, and plug them firmly into a
live AC (mains) outlet.
Adjust the Advanced CEC se°ing in the Bose app. You can access
this option from the Se°ings menu. For more information, visit:
support.Bose.com/UltraSB_CEC
support.Bose.com/UltraSB_CEC
Increase the volume on the soundbar (see page 23) or your
mobile device.
If the left end of the light bar is glowing solid white, the soundbar is
muted. Press the Mute bu°on
A
to unmute the soundbar.
Make sure your mobile device isn’t muted.
Make sure you’re using a compatible
Bluetooth
mobile device.
Restart your mobile device.
Restart your audio source.
Switch to a different source (see page 22).
Play audio from a different application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your TV.
Check the TV audio se°ings. Refer to your TV owner’s guide.
Update the TV software. Refer to your TV owner’s guide.
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.
Soundbar doesn’t
connect to bass
module or
surround speakers
Refer to your bass module or surround speakers owner’s guide for
troubleshooting (see page 41).
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 41).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.