Bose SoundTouch 130 Home Theater Owners Guide - Page 34

Troubleshooting

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Care and Maintenance Troubleshooting Problem No power No sound Sound is coming from your TV speakers No or poor video What to do • Secure the Acoustimass® module's, soundbar's and console's power cords. • Reconnect the Acoustimass module's, soundbar's and console's power cords firmly into an AC (mains) outlet. • Use the remote control to power on the system. • Unmute the system. • Increase the volume. • Plug the Acoustimass module, soundbar and console into a live AC (mains) outlet. • Insert the speaker cable into the Speaker Connections connector, not the Bose® Link connector. • Insert the HDMI™ cable into a connector on your TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI ARC connector, use a secondary audio cable in addition to the HDMI cable (see page 14). • If using a secondary audio cable, insert the cable into a connector on your TV labeled Output or OUT, not Input or IN. • Secure all cable connections on the soundbar, TV and connected sources. • If your source is connected to your TV, select the correct TV input (see page 26). • Toggle CEC between Alternate On and Default On (see page 32). • Disconnect headphones when not in use. • If connecting your source through the connector, enable Audio in using the System menu (see page 32). • If you are connecting headphones to the connector, enable Headphones using the System menu (see page 32). • If you see the error message Cannot find Acoustimass, pair the Acoustimass module with the console (see page 37). • Reset the system (see page 37). • Insert the HDMI cable into a connector on your TV labeled ARC or Audio Return Channel (if available). • Turn off your TV speakers (refer to your TV owner's guide). • Decrease your TV volume to its lowest setting. • Switch to a different source, then return to the affected source to try and re-establish a signal. • Disconnect and reconnect the HDMI cable of the affected source. • Disconnect and reconnect the HDMI cable from the console to the TV. • Power off and on the affected source, TV and the console. • If you assigned the optical, analog, or coaxial digital connector to one of your HDMI™ sources, change it back to Auto/TV (Default) using the system menu. See page 32. 34 - English

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34 - English
Care and Maintenance
Troubleshooting
Problem
What to do
No power
• Secure the Acoustimass
®
module’s, soundbar’s and console’s
power cords.
• Reconnect the Acoustimass
module’s, soundbar’s and console’s
power cords firmly into an AC (mains) outlet.
• Use the remote control to power on the system.
No sound
• Unmute the system.
• Increase the volume.
• Plug the Acoustimass
module, soundbar and console into a live AC
(mains) outlet.
• Insert the speaker cable into the
Speaker Connections
connector,
not the Bose
®
Link connector.
• Insert the HDMI
™
cable into a connector on your TV labeled
ARC
or
Audio Return Channel
. If your TV does not have an HDMI ARC
connector, use a secondary audio cable in addition to the HDMI
cable (see page 14).
• If using a secondary audio cable, insert the cable into a connector
on your TV labeled
Output
or
OUT
, not Input or IN.
• Secure all cable connections on the soundbar, TV and connected
sources.
• If your source is connected to your TV, select the correct TV input
(see page 26).
• Toggle CEC between Alternate On and Default On (see page 32).
• Disconnect headphones when not in use.
• If connecting your source through the
connector, enable
Audio in
using the System menu (see page 32).
• If you are connecting headphones to the
connector, enable
Headphones
using the System menu (see page 32).
• If you see the error message
Cannot find Acoustimass
, pair the
Acoustimass module with the console (see page 37).
• Reset the system (see page 37).
Sound is coming
from your TV
speakers
• Insert the HDMI cable into a connector on your TV labeled
ARC
or
Audio Return Channel
(if available).
• Turn off your TV speakers (refer to your TV owner’s guide).
• Decrease your TV volume to its lowest setting.
No or poor video
• Switch to a different source, then return to the affected source to try
and re-establish a signal.
• Disconnect and reconnect the HDMI cable of the affected source.
• Disconnect and reconnect the HDMI cable from the console to the
TV.
• Power off and on the affected source, TV and the console.
• If you assigned the optical, analog, or coaxial digital connector to
one of your HDMI
™
sources, change it back to Auto/TV (Default) us-
ing the system menu. See page 32.