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Brother International 1860C User Guide - Page 97

Receiving Faxes, Sending Faxes, Handling Incoming Calls - fax machine troubleshooting

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Troubleshooting and Routine Maintenance Receiving Faxes Difficulty Cannot receive a fax Suggestions Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 30.) If you often have interference on the phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Phone line interference on page 89.) Sending Faxes Difficulty Cannot send a fax Suggestions Check all line cord connections. Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Poor fax send quality. Vertical black lines when sending. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 24.) Check all line cord connections. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 54.) Make sure the panel cover is completely closed. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your phone line. If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Phone line interference on page 89.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 93.) If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 93.) Handling Incoming Calls Difficulty The machine 'Hears' a voice as a CNG Tone. Sending a fax call to the machine. Suggestions If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy Receive on page 32.) If you answered at the machine, press Black Start and hang up at once. If you answered on an external or extension phone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up. 81

Section	Page
USER’S GUIDE MFC-3360C FAX-1860C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	9
Table of Contents	10
General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide (MFC-3360C only)	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
Viewing Documentation (For Macintosh®)	19
How to find Scanning instructions	19
Accessing Brother Support (For Windows®)	20
Control panel overview	21
2 Loading documents and paper	23
Loading documents	23
Using the ADF	23
Recommended environment	23
Document Sizes Supported	23
How to load documents	23
Scannable area	24
Acceptable paper and other media	24
Recommended media	25
Handling and using media	25
Paper capacity of the output paper tray	25
Choosing the right media	26
Paper type and size for each operation	26
Paper weight, thickness and capacity	27
Loading paper and other media	28
Loading envelopes and post cards	30
About envelopes	30
How to load envelopes and post cards	30
If you have problems when printing on envelopes, try the following suggestions:	31
Removing small printouts from the machine	31
Printable Area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
On/Off setting	33
Mode Timer	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	34
Ring Volume	34
Setting the Ring Volume from the menu	34
Beeper Volume	35
Speaker Volume	35
Handset Volume	35
Choosing the Handset Volume (For Volume Amplify)	35
Setting Volume Amplify	36
Automatic Daylight Savings Time	36
LCD display	36
LCD Contrast	36
4 Security features	37
TX Lock	37
Setting and changing the TX Lock password	37
Setting up the password	37
Changing the TX Lock password	37
Turning the TX Lock on/off	38
Turning TX Lock on	38
Turning TX Lock off	38
Fax	39
5 Sending a fax	40
Entering Fax mode	40
Faxing from the ADF	40
Color fax transmission	40
Canceling a fax in progress	40
Broadcasting (Black & White only)	40
Canceling a Broadcast in progress	41
Additional sending operations	41
Sending faxes using multiple settings	41
Contrast	42
Changing Fax Resolution	42
To change the fax resolution for the next fax	42
To change the default fax resolution	42
Dual access (Black & White only)	43
Real time transmission	43
Sending in real time for all faxes	43
Sending in real time for the next fax only	43
Overseas Mode	43
Delayed Faxing (Black & White only)	44
Delayed Batch Transmission (Black & White only)	44
Checking and canceling waiting jobs	44
Sending a fax manually	45
Sending a fax at the end of a conversation	45
Out of Memory message	45
6 Receiving a Fax	46
Receive modes	46
Choosing the Receive Mode	46
To choose or change your Receive Mode	46
Using receive modes	47
Fax only	47
Fax/Tel	47
Manual	47
External TAD	47
Receive mode settings	47
Ring Delay	47
F/T Ring Time (Fax/Tel mode only)	48
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Semi:	48
If Easy Receive is Off:	48
Additional receiving operations	49
Printing a reduced incoming fax	49
Receiving a fax at the end of a conversation	49
Printing a fax from the memory	49
7 Telephone Services and External devices	50
Voice Operations	50
Making a telephone call	50
Hold	50
Tone or pulse (Canada only)	50
Fax/Tel mode when the power key is on	50
Fax/Tel mode when the power key is off	50
Telephone services	51
Distinctive Ring	51
What does your telephone company's ‘Distinctive Ring’ do?	51
What does Brother's ‘Distinctive Ring’ do?	51
Do you have Voice Mail?	51
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	52
Turning off Distinctive Ring	52
Caller ID	53
Viewing Caller ID List	53
Printing Caller ID List	53
Connecting an external TAD (telephone answering device)	54
Connections	55
Recording an outgoing message (OGM) on an external TAD	55
Special line considerations	56
Roll over phone lines	56
Two-line phone system	56
Converting telephone wall outlets	56
Installing machine, external two-line TAD and two-line telephone	56
Multi-line connections (PBX)	57
External and extension phones	57
Connecting an external or extension telephone	57
Using external and extension telephones	57
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external telephone	58
Using remote codes	58
Fax receive code	58
Telephone answer code	58
Changing the remote codes	58
8 Dialing and storing numbers	59
How to Dial	59
Manual dialing	59
One-Touch Dialing	59
Speed-Dialing	59
Search	60
Fax Redial	60
Storing numbers	60
Storing a pause	60
Storing One-Touch Dial numbers	61
Storing Speed-Dial numbers	61
Changing One-Touch and Speed-Dial numbers	62
Setting up Groups for broadcasting	62
Dialing access codes and credit card numbers	63
9 Remote fax options	64
Fax Forwarding	64
Paging	64
Fax Storage	65
Changing Remote Fax Options	65
Turning off Remote Fax Options	65
Remote Retrieval	66
Setting a Remote Access Code	66
Using your Remote Access Code	66
Retrieving fax messages	67
Changing your Fax Forwarding number	67
Remote fax commands	68
10 Printing Reports	69
Fax reports	69
Transmission Verification Report	69
Fax Journal (activity report)	69
Reports	70
How to print a report	70
11 Polling	71
Polling receive	71
Setup for polling receive	71
Sequential polling	71
Polled transmit (Black & White only)	72
Setup for polled transmit	72
Copy	73
12 Making copies	74
How to copy	74
Entering Copy mode	74
Making a single copy	74
Making multiple copies	74
Stop copying	74
Copy keys	74
Changing copy quality	75
Enlarging or reducing the image copied	75
Copy options	76
Making N in 1 copies	77
Important	77
Sorting copies using the ADF (Black & White only)	78
Adjusting Brightness, Contrast and Color	78
Brightness	78
Contrast	79
Color saturation	79
Paper options	79
Paper type	79
Paper size	80
Software	81
13 Software features (MFC-3360C only)	82
How to read the HTML User’s Guide	82
Appendixes	83
A Safety and Legal	84
Choosing a location	84
To use the machine safely	85
Important safety instructions	88
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only)	90
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	92
Industry Canada Compliance Statement (Canada only)	92
Legal limitations for copying	93
Trademarks	93
B Troubleshooting and Routine Maintenance	94
Troubleshooting	94
If you are having difficulty with your machine	94
Error messages	99
Transferring your faxes or Fax Journal report	101
Transferring faxes to another fax machine	102
Transferring Fax Journal report to another fax machine	102
Document jam	102
Document is jammed inside the front of the machine	102
Document is jammed inside the panel cover	102
Printer jam or paper jam	103
Dial Tone	104
Phone line interference	105
Routine maintenance	105
Replacing the ink cartridges	105
Cleaning the outside of the machine	108
Cleaning the scanner	109
Cleaning the machine printer platen	109
Cleaning the paper pick-up roller	110
Cleaning the print head	110
Checking the print quality	111
Checking the printing alignment	112
Checking the ink volume	112
Machine Information	113
Checking the serial number	113
Packing and shipping the machine	113
C Menu and Features	115
On-screen programming	115
Menu table	115
Memory storage	115
Menu keys	116
Menu Table	117
Entering Text	123
D Specifications	124
General	124
Print media	126
Fax	127
Copy	128
Scanner (MFC-3360C only)	129
Printer	130
Interfaces	131
Computer requirements	131
Consumable items	132
E Glossary	133
F Index	136

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax

Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive modes

on page 30.)

If you often have interference on the phone line, try changing the menu setting of

Compatibility to

Basic

Normal

. (See

Phone line interference

on page 89.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax

Check all line cord connections.

Make sure that the Fax

key is illuminated. (See

Entering Fax

mode

on page 24.)

Check all line cord connections.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

on page 54.)

Make sure the panel cover is completely closed.

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line,

try changing the menu setting of Compatibility to

Basic

. (See

Phone line

interference

on page 89.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

on page 93.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See

Cleaning

the scanner

on page 93.)

Handling Incoming Calls

Difficulty

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See

Easy

Receive

on page 32.)

Sending a fax call to the machine.

If you answered at the machine, press

Black

Start

and hang up at once. If you

answered on an external or extension phone, press your Fax Receive Code

(default setting is

51). When your machine answers, hang up.